Benefits of Allowing Your Team To Take Breaks During The Day

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When you have a workload that shows no signs of slowing down, it seems logical that the best way to tackle it is to work harder and longer, but that method is likely to backfire. Scheduling in regular breaks can make your team better equipped to succeed. Learn more about the benefits of allowing your… Read more »

Can You Use Call Center Hiring Biases to Your Advantage?

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Even though most hiring managers approach hiring decisions in a professional manner and attempt to be as objective as possible, they are only human. The brain often makes subconscious snap judgments, making hiring managers unaware that they have personal biases that may affect their decisions. By being aware of these biases, job seekers can gain… Read more »

Are You Promoting Client Control in Your Workplace?

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The workplace standard is that clients come first, and staff does whatever it takes to ensure client satisfaction. Workers may be hesitant to ask clients to put forth any effort,  however, utilizing client control –a method in which clients/customers are informed about processes and any actions they will be requested to take to complete the… Read more »

Is Poor Communication Hindering Your Workforce?

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Communication is a well-established necessity in a workplace, and it is up to managers to ensure that it occurs effectively at all levels. Workers tend to communicate with the best of intentions from their own perspectives, but the mixture of personality types and their corresponding communication styles can result in inefficiencies and conflict. Be on… Read more »

Boredom at Work: Solutions

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One boring afternoon in the midst of an otherwise stressful or exciting position isn’t really a crisis. We all have an occasional down moment when we aren’t being paid for our productivity, but rather our availability. During moments like these, we may not have any projects to execute, patients to treat, or fires to put… Read more »

Job Seeking While Employed

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Under any circumstance, looking for a new job can be challenging and can require a high degree of patience, diplomacy, and attention to detail. But when you’re trying to find a new position while still holding onto the one you have, you’ll need to put some extra effort into all three of these. Here are… Read more »

Hiring a First Class Executive Assistant

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Since the day you hired him, your executive assistant has been a lifesaver, and though you work hard and are great at what you do, you have to admit the truth: you couldn’t manage a thing without him. But unfortunately, he’s embarking the next chapter of his professional story, and you’re now faced with the… Read more »

The Link between Culture and Innovation

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Are you searching for ways to generate more innovation and encourage your teams to come up with creative solutions, efficiencies, and new product ideas? Your strategy can include several branches—for example, you can launch competitions or provide monetary incentives for ideas that work. But no matter the details of your long term plan, start the… Read more »

Questions To Ask before You Accept a Job Offer

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Not every job offer you receive represents a golden ticket to a successful future, and in fact, some job offers are not much more than thinly veiled scams. Even truly legitimate offers may bring you in the door of a company that’s not a great match for your personality or future plans. So how can… Read more »

How to Interview Entry Level Candidates

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Because they lack a job history and don’t usually have much experience with the interview process, entry level candidates can be difficult to assess. And their markers of future success or future struggle can be a little harder to discern than those of their mid-career counterparts. This means a higher degree of critical thinking and… Read more »