The Signs of Micromanaging and How to Stop Them

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Micromanaging has so many negative impacts: on productivity, morale, and retention, just to name a few. And yet, it is one of the most common issues managers struggle with, and many times they are not aware of it. Learn more about the signs of being a micromanager, and if you’re guilty of it, how you… Read more »

This is Your Year! Break These 4 Bad Job Searching Habits Today!

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Even the most qualified candidates may hurt their chances of landing jobs without realizing it. Job searching is a skill like any other that requires research and practice to hone. Ensure your effort pays off by avoiding common job search mistakes – here are four bad job searching habits you need to break today: Not… Read more »

Is Poor Communication Hindering Your Workforce?

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Communication is a well-established necessity in a workplace, and it is up to managers to ensure that it occurs effectively at all levels. Workers tend to communicate with the best of intentions from their own perspectives, but the mixture of personality types and their corresponding communication styles can result in inefficiencies and conflict. Be on… Read more »

What to Tell Candidates Who Aren’t Hired to Your Call Center

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Rejecting candidates, who hoped to work for you, likely ranks at the bottom of your favorite tasks as a call center manager. Between the potential awkwardness factor and being crunched for time, many managers opt to forgo interacting with candidates who aren’t hired. While it may seem easier in the short term, it is necessary… Read more »

Remote Hiring: Is it the Right Move For Your Company?

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Our current hiring climate is characterized by two important things we didn’t have to deal with a decade ago: 1.) dramatically undermined staffing budgets, thanks to the recent recession and 2.) specific skill shortages. Specialization has been on the rise for a long time, but at this point, it’s  taking a real toll on staffing… Read more »

Job Hunting During the Holiday Season is a Smart Idea!

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While the holiday season may seem like a natural time to dial your job search back a notch, and it may feel appropriate to relax the pace between Thanksgiving and January, there are actually several advantages to doing the exact opposite. Consider the holidays a time to push your job search into high gear and… Read more »

Praise: The Key to Workplace Productivity

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During the late 1980’s, a new management philosophy worked its way into bookstores and headlines based on a mindset called the “war for talent”. According to proponents of this management model, the best way to keep employees productive was to keep them under control, and the best way to keep them under control was by… Read more »