Show You’re Grateful For Your Employees’ Hard Work

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RPC Company

Your employees’ hard work each day is what keeps your call center running smoothly and your customers satisfied. And although they are being compensated for their effort, going out of your way to express your appreciation for your employees can increase morale, job satisfaction, retention, and productivity. Show you’re grateful for your employees’ hard work… Read more »

Will My Customer Service Job be Replaced by a Chatbot?

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Will My Customer Service Job be Replaced by a Chatbot?

The use of chatbots, or artificial intelligence or computer programs that can interact with customers online via text, is on the rise for customer service. Obviously they are more efficient than a human worker since they can work at all hours with no need for time off, but they can’t perform all customer service tasks…. Read more »

How Staffing Agencies Work Hand-in-Hand with Internal Recruiting Teams

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RPC Company

Internal recruiting teams and staffing agencies ultimately have the same goal: to find the right candidates for companies’ open positions. However, this doesn’t mean that they are mutually exclusive and companies only use one or the other. While organizations that lack in house expertise often outsource their hiring to staffing agencies, even organizations with internal… Read more »

Hiring Tips that Reduce Firing

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Hiring Tips that Reduce Firing

Warehouses rely on consistency in order to stay on track, and dealing with regular turnover can wreck your team’s output. Firing workers can be necessary, but if it happens often, it may be time to review your hiring practices to see if there is a way to make them more likely to predict success. Avoid… Read more »

Employee Engagement News: What Do Employees Want?

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  An engaged employee is a productive employee. If they are personally invested in their work, they produce better results because they find fulfillment in the process. Disengaged employees may still be productive, but quality, innovation, and the willingness to go above and beyond often isn’t as high as compared to engaged workers. The engagement… Read more »

These 5 Steps Will Fix a Bad Hire

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When you’ve come to the realization that the hiring decision you made was the wrong one, you can’t ignore it and hope things will somehow get better. Whether a poor cultural fit or a lack of necessary technical skills, it’s mutually beneficial to avoid the inevitable and let both parties find a better fit. The… Read more »

How to Think Like a Contact Center Supervisor to Elevate Your Career

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Whether you want to get ahead in your contact center career or simply be more engaged in your day-to-day tasks, changing your mindset to that of a boss can help. Thinking like a supervisor can make you see beyond your To Do list and focus on bigger picture items that contribute to success. Learn more… Read more »

Ready for a Major Career Change? Consider These Three Things

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Coming to the decision to change careers can be both exciting and scary at the same time. When you have experience in a different area, it can be difficult to figure out how to get started embarking on your new career. Handle the process like any other long-term goal by being prepared and acting intentionally… Read more »

Are You Promoting Client Control in Your Workplace?

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The workplace standard is that clients come first, and staff does whatever it takes to ensure client satisfaction. Workers may be hesitant to ask clients to put forth any effort,  however, utilizing client control –a method in which clients/customers are informed about processes and any actions they will be requested to take to complete the… Read more »

Boredom at Work: Solutions

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One boring afternoon in the midst of an otherwise stressful or exciting position isn’t really a crisis. We all have an occasional down moment when we aren’t being paid for our productivity, but rather our availability. During moments like these, we may not have any projects to execute, patients to treat, or fires to put… Read more »