Believe It or Not – It’s Time to Start Thinking About Staffing Up for the Holidays

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RPC Company

Fall may just be approaching, but don’t make the mistake of thinking you have a lot of time before you have to start thinking about holiday seasonal staffing. Seasonal workers are in-demand, and the top prospects may be committed elsewhere if you wait too long to start recruiting. Get a head start on staffing for… Read more »

It’s Still a Candidate Market! Here’s How You’ll Be Recruited This Year!

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RPC Company

Unemployment continues to be low and demand for top talent to fill positions is still high, putting the job market in favor of candidates. As job openings and skills gaps grow, companies will be trying out new recruiting strategies to attract new employees. Learn more about how you’ll be recruited this year:   Mobile Employers… Read more »

Turn That Dream Promotion Into a Reality!

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Turn That Dream Promotion Into a Reality!

Good things don’t necessarily come to those who wait. If you want a promotion, keeping your head down and doing your job isn’t enough. Promotions aren’t a reward for employees who have been working at an organization for an extended period of time, they are extended to employees who have shown they are so valuable… Read more »

9 Ways Call Center Agents Should Protect Their Voices

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9 Ways Call Center Agents Should Protect Their Voices

A call center agent’s most crucial tool is their voice, but the very nature of their work puts strain on it each and every shift. As a call center manager, this can result in your team not being able to perform their jobs as well due to hoarseness or outright losing their voices. And while… Read more »

How To Earn Respect at Work From Your Subordinates and Peers

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Respect isn’t a given just because you reach a level of seniority. If you want to be respected, you have to put in conscious effort to show that you are worthy of it through your professional performance and how you interact with others. Take these steps to earn respect at work from your subordinates and… Read more »

Struggling for Team Building Ideas? Ask your Employees!

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Managers who want to facilitate more collaborative relationships with their employees can turn to team-building exercises. However, there is no standard go-to activity that is effective for all workers. It depends on your team’s specific goals and motivators. Make your team building initiatives more effective by turning to the people with the most knowledge on… Read more »

Can You Use Call Center Hiring Biases to Your Advantage?

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Even though most hiring managers approach hiring decisions in a professional manner and attempt to be as objective as possible, they are only human. The brain often makes subconscious snap judgments, making hiring managers unaware that they have personal biases that may affect their decisions. By being aware of these biases, job seekers can gain… Read more »

3 Interview Questions to Never Ask – EVER!

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Interviewing candidates is a tough task for hiring managers, as there is a great deal of pressure to ask the right questions that provide insight into a candidate’s future performance if hired. Often, there are “go to” interview questions that hiring managers include, simply because they are standard – but they may not be as… Read more »

Employee Slacking? Don’t Get Mad — Do This!

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Employees Slacking

Slacker employees are not just detrimental to their own productivity, but can also hurt morale. Their lackluster performance can cause their colleagues to become resentful at picking up the slack – plus, there is also the risk of that indifferent or negative attitude toward work spreading to others. Reprimanding or disciplining slackers may serve to… Read more »

How to Pay Temp and Contract Workers

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The recent recession has flooded the job market with highly qualified, recently laid-off employees, which has in turn opened the door to two new realities that may be here to stay: First, many of these laid off employees have taken to the new “gig-economy” like fish to water, and are now working as full time… Read more »