Win the War Against Unmotivated CSRs!

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Unmotivated CSR

Morale is crucial in a customer service role. Satisfied, engaged CSRs are more likely to go above and beyond and offer top notch service to customers. Unfortunately, the very nature of call centers can be counterproductive to morale, and lead to unmotivated CSRs due to the lack of flexibility in scheduling because of the need… Read more »

Better Your Odds at Getting the Job by Using These Six Tips

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Getting a job isn’t just a “numbers game” where eventually the outcome will be favorable if you just stick with it long enough. While it’s true that timing and luck may play a role, the power to land a job is mainly in your hands. Better your odds at getting the job by using these… Read more »