It’s the Perfect Time of Year to Review Your Management Style

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RPC Company

Engagement, performance, job satisfaction, and retention are among the most crucial employee-related factors for a successful organization, and they tend to all be heavily influenced by management. How favorably employees view their managers is typically due to the management style used. Management styles widely range from authoritarian (giving strict orders and displaying maximum control) down… Read more »

How to Incorporate Social Customer Service into Your Business

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How to Incorporate Social Customer Service into Your Business

Social media isn’t just for marketing and brand awareness for companies, it’s become an important customer service tool. Consumers are increasingly using social media sites to communicate with companies – in fact, more than one-third of surveyed consumers reported preferring social media over phone or email for their customer service needs, according to the Q2… Read more »