How To Make Sure Your Staff Enjoys Coming Into Work Everyday

Posted

Employees who are happy with their jobs are among the key factors to a company’s success. Having an attitude that their paychecks should be incentive enough to work hard simply isn’t realistic when dealing with actual individual people. Unhappy employees may struggle with the motivation needed to go above and beyond and truly care about… Read more »

Do You Keep Losing Candidates to Other Offers?

Posted

When you make a hiring decision and extend an offer to your top candidate, there is always the chance they are fielding multiple offers and may decline yours. However, if it becomes a pattern, it may be time to take a look at your recruitment process and see if there are areas that could be… Read more »

Get Your Resume Ready for 2019!

Posted

RPC Company

If you want to start your new year off with a new job, the first thing you need to tackle is your resume. Without an effective resume, all the effort you put into networking, job searching, and applying will be for nothing. Whether it’s been years since you’ve freshened up your resume, or your current… Read more »

How to Keep Your Workers Focused During the Holidays

Posted

RPC Company

During the holiday season, many employees are juggling work and personal obligations, making it difficult for them to give their all. As understandable as it may be for motivation to wane a bit, there is work that still needs to be done. Fortunately, you can get your employees on task, while still respecting their work-life… Read more »

What to Do When You Start to Feel Overwhelmed at Work

Posted

RPC Company

No matter how satisfied you are with your job on a daily basis, you may encounter times in which you feel stressed out and like there is no end in sight. It’s crucial to remember that you cannot simply ignore these feelings and use “mind over matter” to power through – eventually, you may find… Read more »

How to Be Confident in a Job Interview Without Acting Pompous

Posted

RPC Company

Confidence is key when making a positive impression on hiring managers during job interviews. After all, if you don’t appear to believe in your own abilities, why should they take a chance on hiring you for the job? However, projecting confidence can backfire if you take it too far and end up appearing arrogant –… Read more »

How to Improve Your Team’s First Call Resolution Stats

Posted

RPC Company

Call centers are typically focused on statistics overall to measure their performance of their agents, but one key stat tends to be among top priority: First call resolution. If multiple calls are required to resolve issues, it can negatively impact customer satisfaction, and decrease overall productivity. Improve your team’s first call resolution stats with these… Read more »

The Best Way to Research a Company Before You Walk In for Your Interview

Posted

RPC Company

One of the most key steps to being prepared for a job interview is to research the company beforehand. Not only does this demonstrate your professionalism and give you the background information needed to provide the most tailored responses to the interview questions, but it also benefits you by giving you a preliminary idea of… Read more »

3 Ways to Keep Your Call Center Agents Motivated for the Rest of the Year!

Posted

RPC Company

Although the start of the year tends to bring forth renewed energy and work ethic, this motivation can wane throughout the rest of the year, especially in the workplace. Being proactive with strategies to keep your call center agents engaged can help you address any issues before they develop into major problems. Check out these… Read more »

How to Say Thank You to Your Employees This Thanksgiving

Posted

RPC Company

Thanksgiving is the perfect time to express your gratitude to those around you. Making your employees feel appreciated now only promotes mutual feelings of goodwill, but it can make them feel more loyal and dedicated to their work. Ensure your employees feel recognized for all of the work they do and say thank you to… Read more »