Get Your Resume Ready for 2019!

Posted

RPC Company

If you want to start your new year off with a new job, the first thing you need to tackle is your resume. Without an effective resume, all the effort you put into networking, job searching, and applying will be for nothing. Whether it’s been years since you’ve freshened up your resume, or your current… Read more »

How to Keep Your Workers Focused During the Holidays

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RPC Company

During the holiday season, many employees are juggling work and personal obligations, making it difficult for them to give their all. As understandable as it may be for motivation to wane a bit, there is work that still needs to be done. Fortunately, you can get your employees on task, while still respecting their work-life… Read more »

What to Do When You Start to Feel Overwhelmed at Work

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RPC Company

No matter how satisfied you are with your job on a daily basis, you may encounter times in which you feel stressed out and like there is no end in sight. It’s crucial to remember that you cannot simply ignore these feelings and use “mind over matter” to power through – eventually, you may find… Read more »

How to Be Confident in a Job Interview Without Acting Pompous

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RPC Company

Confidence is key when making a positive impression on hiring managers during job interviews. After all, if you don’t appear to believe in your own abilities, why should they take a chance on hiring you for the job? However, projecting confidence can backfire if you take it too far and end up appearing arrogant –… Read more »

How to Improve Your Team’s First Call Resolution Stats

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RPC Company

Call centers are typically focused on statistics overall to measure their performance of their agents, but one key stat tends to be among top priority: First call resolution. If multiple calls are required to resolve issues, it can negatively impact customer satisfaction, and decrease overall productivity. Improve your team’s first call resolution stats with these… Read more »

The Best Way to Research a Company Before You Walk In for Your Interview

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RPC Company

One of the most key steps to being prepared for a job interview is to research the company beforehand. Not only does this demonstrate your professionalism and give you the background information needed to provide the most tailored responses to the interview questions, but it also benefits you by giving you a preliminary idea of… Read more »

3 Ways to Keep Your Call Center Agents Motivated for the Rest of the Year!

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RPC Company

Although the start of the year tends to bring forth renewed energy and work ethic, this motivation can wane throughout the rest of the year, especially in the workplace. Being proactive with strategies to keep your call center agents engaged can help you address any issues before they develop into major problems. Check out these… Read more »

How to Say Thank You to Your Employees This Thanksgiving

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RPC Company

Thanksgiving is the perfect time to express your gratitude to those around you. Making your employees feel appreciated now only promotes mutual feelings of goodwill, but it can make them feel more loyal and dedicated to their work. Ensure your employees feel recognized for all of the work they do and say thank you to… Read more »

5 Qualities Recruiters are Looking for During Every Call Center Rep Interview

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RPC Company

Being a call center rep is a challenging job, and hiring managers know that not just anyone is cut out for it. If you’re pursuing a call center rep job and got an interview, taking the time to prepare to highlight the most relevant traits for the position can make you stand out from your… Read more »

Why You Have to Focus on Company Culture During Times of Low Unemployment

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RPC Company

Approximately 65% of American workers do not feel engaged at work, according to workplace engagement surveys from Gallup. Lack of engagement can lead to lower productivity, reduced satisfaction, and be bad for overall branding.  Improving company culture can significantly boost engagement levels and should be an organizational goal; however, it’s especially important when unemployment levels… Read more »