Importance of Continually Training Your Call Center Staff

Posted

Training new hires is obviously a top priority, but it shouldn’t be solely reserved for the onboarding process. Ongoing training for your call center ensures your team has the knowledge and tools they need to succeed in their roles and continue to grow. Learn more about the importance of continually training your call center staff…. Read more »

Should You Be Friends With Your Boss?

Posted

It’s common professional advice to maintain personal boundaries with your boss in order to avoid a conflict of interest or risk making them uncomfortable. However, it is perfectly acceptable to be friendly with your boss, along the lines of having conversations about shared personal interests and asking them about themselves. If you’re not enthusiastic about… Read more »

Building Your Network: Simple but Powerful Tips

Posted

We all know that a broad social and professional network offers the best road to a healthy and thriving career. And in fact, in the modern economy, a strong network can provide even better job security than a strong relationship with any one employer. While most of us will change jobs many times throughout our… Read more »