How to Choose the Right Job When You Have Multiple Offers

Posted

When you’re job searching, you may be excited and grateful at the prospect of just landing one job offer, so you may feel overwhelmed and unprepared if you end up receiving multiple offers. The dynamic suddenly changes, and you go from trying to prove yourself to suddenly being the one in control. While this sounds… Read more »

Why You Have to Focus on Company Culture During Times of Low Unemployment

Posted

RPC Company

Approximately 65% of American workers do not feel engaged at work, according to workplace engagement surveys from Gallup. Lack of engagement can lead to lower productivity, reduced satisfaction, and be bad for overall branding.  Improving company culture can significantly boost engagement levels and should be an organizational goal; however, it’s especially important when unemployment levels… Read more »

10 Things Only Dallas Call Center Employees Will Understand!

Posted

  A call center environment is something that you must experience before you can truly get an idea of just how unique the work environment and daily workload is compared to other service jobs. Check out these 10 things that only call center employees will understand. System Outage is a Celebration When the phone system… Read more »

10 Ways to Reduce Call Center Turnover in Dallas

Posted

Turnover in your call center can disrupt customer service, affect productivity, and cost you money to replace workers. While some turnover is inevitable and to be expected, especially in the fast-paced work environment of a call center, it can still be limited. Check out these 10 ways to reduce call center turnover. Focus on Training… Read more »

4 Ways to Know You’re Micromanaging and How to Stop

Posted

Employees need their managers to provide consistent feedback and coaching to guide them, but if you take it too far and end up micromanaging, it negatively affects all involved. It can foster distrust, enable slackers, and alienate top performers – plus, it adds more work on your already full plate. Check out these four signs… Read more »

Why Your Workforce SHOULD Be Competitive

Posted

Traditional managing best practices tend to approach the workplace as one team, rather than individual workers competing against one another. And for good reason: overly competitive workplaces can be toxic if winning and/or making co-workers “losers” is valued above all else. However, healthy competition can create a more ambitious and productive atmosphere, since underperformers often… Read more »

Employee Slacking? Don’t Get Mad — Do This!

Posted

Employees Slacking

Slacker employees are not just detrimental to their own productivity, but can also hurt morale. Their lackluster performance can cause their colleagues to become resentful at picking up the slack – plus, there is also the risk of that indifferent or negative attitude toward work spreading to others. Reprimanding or disciplining slackers may serve to… Read more »

Kick Your Job Search Up a Notch!

Posted

A job search can be a journey, but if you’ve put in time and effort for an extended period, and still aren’t seeing results, it’s time to change paths. The same actions will typically yield the same results, but if you’re following all the job search best practices, you may not know what’s left to… Read more »

Are Your Managers Also Leaders?

Posted

Managers and Leaders

A management title doesn’t necessarily indicate true leadership ability. Managing processes and ensuring tasks get done is essential, but a true leader knows how to inspire others and get them to work to the best of their abilities. Take a look at these key traits of leaders to determine whether your managers also possess leadership… Read more »

What Are You Worth? Know When to Negotiate for a Better Salary

Posted

When you receive an offer for a job you’ve sought after, it can be tempting to readily agree to the salary with no questions asked – after all, there may be other candidates who will be willing to take whatever is offered. However, you could be doing a great disservice to your long-term career earning… Read more »