Get Your Resume Ready for 2018!

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Get Your Resume Ready

If one of your resolutions for the new year is to get a new job, you’ll have to first get your resume in tip-top shape. A thoughtful and strategic resume can get the attention of hiring managers and get you in the running. Not sure where to start? Get your resume ready for 2018 with… Read more »

How to Survive When Your Customers are on Vacation…Or Just in Vacation Mode

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Employees on Vacation

During the holiday season, customer service requests tend to increase because they have more time and reason to shop. This can lead to a stressful environment for your call center, especially when the queue builds up and customers who may already be on edge end up getting more frustrated. Survive the rush when your customers… Read more »

How to Say Thank You to Your Employees This Thanksgiving

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RPC Company

Thanksgiving is the perfect time to express your gratitude to those around you. Making your employees feel appreciated now only promotes mutual feelings of goodwill, but it can make them feel more loyal and dedicated to their work. Ensure your employees feel recognized for all of the work they do and say thank you to… Read more »

5 Qualities Recruiters are Looking for During Every Call Center Rep Interview

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RPC Company

Being a call center rep is a challenging job, and hiring managers know that not just anyone is cut out for it. If you’re pursuing a call center rep job and got an interview, taking the time to prepare to highlight the most relevant traits for the position can make you stand out from your… Read more »

Why You Have to Focus on Company Culture During Times of Low Unemployment

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RPC Company

Approximately 65% of American workers do not feel engaged at work, according to workplace engagement surveys from Gallup. Lack of engagement can lead to lower productivity, reduced satisfaction, and be bad for overall branding.  Improving company culture can significantly boost engagement levels and should be an organizational goal; however, it’s especially important when unemployment levels… Read more »

Ten Things Employers Never See a Confident Person Do

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Ten Things Employers Never See a Confident Person Do

Confidence is a key trait employers look for in candidates during job interviews. If you don’t seem confident in your own abilities, a hiring manager may question if you actually have what it takes. Sometimes you can inadvertently undermine yourself by coming across as lacking confidence – check out these ten things employers never see… Read more »

The Right Way to Close Your Interview to Know Exactly Where You Stand

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The Right Way to Close Your Interview to Know Exactly Where You Stand

An interview that otherwise goes great can be rendered ineffective if you don’t close it on an impressive note. The goal when closing your interviews should be to be memorable to hiring managers and reiterate your interest and fit for the role. Here is the right way to close your interview to know exactly where… Read more »

The Right Way to Hire a Bilingual Call Center Agent

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Bilingual Call Center Agent

Since call centers typically serve a diverse population, call center agents that speak other languages are in high demand. If you want to attract top bilingual candidates to your call center, it requires a strategy to target the right people and make them want to work for you. Learn more about the right way to… Read more »

How to Pull Your Call Center Reps Out of an Unproductive Slump

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Unproductive Slump

When you notice your call center team’s performance is starting to decline, it must be addressed quickly. The longer you let a lag in productivity continue, the more challenging it will be to get your team out of it. Here’s how to pull your call center reps out of an unproductive slump:   Encourage Movement… Read more »

Why Empathy is One of the Most Important Traits to Showcase During Your Interview

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Be a Compassionate Leader

Empathy refers to the act of understanding someone else’s perspective and then using it as frame of reference during interactions, rather than simply jumping to conclusions or going by your own mindset. Companies desire empathetic employees because they are typically better performers, so be prepared for your interviews with examples of how you’ve demonstrated empathy… Read more »