Why a Strong Workplace Culture is More Important Than Ever

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The most successful companies with the highest morale tend to have one major factor in common: a strong workplace culture. Investing resources into building or improving workplace culture can pay off greatly in real measurable ways that affect the company’s bottom line. Learn more about why a strong workplace culture is more important than ever:… Read more »

How to Set the Most Productive Goals for 2018

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How to Set the Most Productive Goals for 2018

As 2018 approaches, you have the power to accomplish great things – if you take the time now to clearly define your goals and create a plan to make it happen. Planning ahead for what you want to achieve in the upcoming year can prevent you from getting lost in the day-to-day tasks, and help… Read more »

How to Pull Your Call Center Reps Out of an Unproductive Slump

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Unproductive Slump

When you notice your call center team’s performance is starting to decline, it must be addressed quickly. The longer you let a lag in productivity continue, the more challenging it will be to get your team out of it. Here’s how to pull your call center reps out of an unproductive slump:   Encourage Movement… Read more »