Are You Hiring Candidates with Phone Phobia?

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As email and texting become the standard mode of communication, in and out of the workplace, many workers have developed anxiety regarding talking on the phone. Since they may be articulate in person, you may have no idea until it’s too late that they struggle or outright dislike phone conversation – and for many jobs,… Read more »

How to Survive and Thrive in Your Call Center Job in Dallas

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How to Survive and Thrive in Your Call Center Job

Call center work isn’t easy, especially in Dallas – you provide a very valuable service to customers and help solve their problems and answer their questions. Between the queue of calls waiting, trying to work as efficiently as possible while providing personalized service, and dealing with upset customers, it can get pretty stressful. Survive and… Read more »