4 Ways To Help Yourself Be More Productive Around The Holidays

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Whether it’s having to cover for colleagues taking time off or simply maintaining your motivation when it seems like there are so many other fun and festive things you could be doing,  it can be quite a struggle to focus on your work during the holiday season. Keep your professional reputation intact and prevent having… Read more »

5 Ways to Provide Extraordinary Customer Service During the Holidays

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The holiday season can hit call centers hard with a significant influx in customer inquiries. As the staff tries to balance efficiency of call times to prevent a long queue while still providing those on the line with a high level of customer satisfaction, it can eventually result in stress, low morale and burnout. Set… Read more »