Do Customers like Hearing a Call Center Script?

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Call center scripts are commonplace for a reason: They allow for consistency and efficiency while handling customer service issues. However, customer service isn’t just about time management – customers often don’t like call center scripts because it changes the very nature of the interaction and feels as impersonal as if they were talking to an… Read more »

Have You Set Your Career SMART Goals Yet?

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Even if you put forth significant effort, you may not be as successful at accomplishing your career goals if they are not developed strategically. A well-established method for effectively setting goals is known as SMART – Specific, Measurable, Attainable, Relevant, Timely. Learn more about how to set career SMART goals: Specific Overly vague goals are… Read more »

This is Your Year! Break These 4 Bad Job Searching Habits Today!

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Even the most qualified candidates may hurt their chances of landing jobs without realizing it. Job searching is a skill like any other that requires research and practice to hone. Ensure your effort pays off by avoiding common job search mistakes – here are four bad job searching habits you need to break today: Not… Read more »

How to Celebrate Your Successes at Work Without Bragging

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RPC Company

Arrogance is rarely a celebrated trait in the workplace, so many professionals tend to downplay their achievements and act overly humble. If you don’t give yourself credit and acknowledge your successes, you won’t be able to build a positive reputation that leads to advancement and instead may fly under the radar. Celebrate your successes at… Read more »

9 Ways Call Center Agents Should Protect Their Voices

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9 Ways Call Center Agents Should Protect Their Voices

A call center agent’s most crucial tool is their voice, but the very nature of their work puts strain on it each and every shift. As a call center manager, this can result in your team not being able to perform their jobs as well due to hoarseness or outright losing their voices. And while… Read more »

How to Master the Art of Small Talk to Make More Allies at Work

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  Small talk is the foundation to building deeper connections, which can be a valuable professional asset. Having allies at work has many benefits, such as mentorship opportunities to gain valuable advice, recommendations for promotions, and simply having someone to talk to who understands your work. Small talk is a professional skill, and often doesn’t… Read more »

Why Exaggerating on Your Resume Isn’t Worth It in the End

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When you come across a job description that sounds like something you could do, but realize your resume doesn’t have the necessary qualifications, you may consider tweaking your resume to make you sound like a better match on paper. It may feel like “no big deal,” but it could have disastrous professional results. Learn more… Read more »

10 Ways to Reduce Call Center Turnover in Dallas

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Turnover in your call center can disrupt customer service, affect productivity, and cost you money to replace workers. While some turnover is inevitable and to be expected, especially in the fast-paced work environment of a call center, it can still be limited. Check out these 10 ways to reduce call center turnover. Focus on Training… Read more »

‘Smile With Your Voice’ and Other Advice to Improve Your Teams’ Phone Skills

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Phone interactions can lack the personal touch that meeting face-to-face brings. Eye contact, facial expression, and body language all play a major role in communication, which means that phone calls are at higher risk of miscommunication since they lack these key components. Learn how to make your call center skills as effective as possible with… Read more »

How Will the Start of the School Year Affect Your Employees with Children?

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For working parents, back-to-school time is often accompanied by changes in their personal routines that can make it challenging to manage their personal and work obligations. Employers who approach their workers’ situations with understanding are more likely to gain their loyalty, and make them more engaged and productive. Consider these ways the start of the… Read more »