4 Valuable Skills Working In A Call Center Will Teach You

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When you work in a call center, you are constantly changing gears all day – one customer may require technical assistance that’s a quick and easy fix, while the next may have a complicated issue for you to handle and be extremely upset. It may be challenging work, but it pays off by building many… Read more »

5 Ways to Improve and Optimize Your Job Search Efforts

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The most successful job seekers are the ones who take action and approach their search with strategy.  If you want to land a job, you can’t just passively submit applications and hope for the best. With so many other job seekers competing for open positions, taking the time to be intentional and efficient with your… Read more »

How to Find a Manufacturing Job Without Prior Experience

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Manufacturing jobs are on the rise, with 264,000 new positions added in 2018, according to a report from the National Association of Manufacturers. Employers are facing a shortage of workers to keep up with the demand, so if you’re looking to get into a new field, you may find a favorable outlook in the field…. Read more »

3 Easy Ways to Slow Down When Talking on the Phone

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Effective communication over the phone requires a bit more attention than in-person or via email/text since you can’t read the other person’s facial cues or review what you’ve written. A common issue many people have on the phone is talking too fast. If you talk too fast, it can make it difficult for people to… Read more »

Do Customers like Hearing a Call Center Script?

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Call center scripts are commonplace for a reason: They allow for consistency and efficiency while handling customer service issues. However, customer service isn’t just about time management – customers often don’t like call center scripts because it changes the very nature of the interaction and feels as impersonal as if they were talking to an… Read more »

How To Make Sure Your Staff Enjoys Coming Into Work Everyday

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Employees who are happy with their jobs are among the key factors to a company’s success. Having an attitude that their paychecks should be incentive enough to work hard simply isn’t realistic when dealing with actual individual people. Unhappy employees may struggle with the motivation needed to go above and beyond and truly care about… Read more »

5 Employment Trends You’ll See This Year

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The employment market is constantly changing, and for your organization to remain competitive with attracting and retaining top talent, it’s crucial to keep on top of projected trends as you determine your strategic initiatives. Prepare to make 2019 a success! Check out these five employment trends you’ll see this year: Continued Low Unemployment Rates 2019… Read more »

Overcome Your Fear of Interviewing With Our Help!

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RPC Company

Job interviews can make even the most experienced professionals anxious to the point of being fearful. Since interviewing is an integral part of the hiring process, not taking steps to deal with the fear of it can hold you back from presenting yourself in a confident manner and landing the job. Fortunately, being comfortable interviewing… Read more »

5 Qualities Recruiters are Looking for During Every Call Center Rep Interview

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RPC Company

Being a call center rep is a challenging job, and hiring managers know that not just anyone is cut out for it. If you’re pursuing a call center rep job and got an interview, taking the time to prepare to highlight the most relevant traits for the position can make you stand out from your… Read more »

Seven Key Phrases Your Reps Should Say on Each Call – Video

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Watch our video on the phrases your reps should be saying on each call.