Happy Customer Service Week

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RPC Company Customer Service Week

In honor of Customer Service Week, we want to give a special shout out to all of our awesome employees rocking their Customer Service roles. You are doing an amazing job, and we are so proud you are on #TeamRPC!

RPC Recognized as Workforce Logiq’s 2019 Proven Performer

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RPC is a Proven Performer

DFW-BASED RPC COMPANY RECOGNIZED AS A WORKFORCE LOGIQ 2019 PROVEN PERFORMER 41 staffing organizations across the globe are being recognized for their commitment to supplying high quality talent and driving measurable results DALLAS, TX – October 8, 2019 –  RPC Company, a leading DFW-based staffing agency specializing in admin/clerical, call center and light industrial employment, announced… Read more »

Fall Into Good Leadership Habits

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Being an effective leader isn’t necessarily an innate trait that you either possess or you don’t – it’s a skill that can be built like any other. Whether you’re a beginner looking to establish a strong foundation or an experienced manager wanting to grow, there are best practices you can intentionally focus on developing. Finish… Read more »

3 Ways to Help an Employee Going Through a Hard Time

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Although most employees strive to conduct themselves professionally and keep their work and personal lives separate, there may be periods in which they go through hard times that make it impossible to do so. As a manager, you have the power to make the situation a bit less stressful for your employee, which along with… Read more »

How to Handle Rude Customers in a Call Center

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RPC Company

When customers are reaching out to your call center, they’re often at the point of inconvenience, frustration, or stress. Because of the emotionally charged nature of their specific issues, customers may end up acting rudely to your call center agents. Since occasionally unpleasant customers are par for the course in a call center, prepare your… Read more »

RecruitMilitary Veteran Job Fair Returns This August

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RPC Company is excited and proud to attend RecruitMilitary’s Greater Dallas Veterans Job Fair this August. RecruitMilitary has held 40 events in Dallas, drawing 19,694 attendees and 2,389 exhibitors. Last held in May, RPC personally met dozens of highly qualified and personable veterans. If you are a member of our nation’s military, we hope you attend this great event, and stop… Read more »

Calling all Customer Service Reps – Open House Today!

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Calling all Customer Service Reps. OPEN HOUSE TODAY MONDAY MAY 3rd – Bring your resume and be ready to interview. Today Stop by starting at 8:00am – 11am for first session. 2nd session begins at 1:30-4:00 4100 Spring Valley Rd Suite 700 Dallas, TX 75244 Excellent opportunity to join a company that offers business service… Read more »

How to Pay Temp and Contract Workers

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The recent recession has flooded the job market with highly qualified, recently laid-off employees, which has in turn opened the door to two new realities that may be here to stay: First, many of these laid off employees have taken to the new “gig-economy” like fish to water, and are now working as full time… Read more »

Should you Consider a Contingent Workforce?

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Hiring and labor management are an essential cost of doing business, of course, and any company that isn’t ready to hire and maintain qualified workers probably isn’t ready to do business in an open marketplace. But within that rigid framework, there are plenty of ways to meet your company’s staffing requirements that bend traditional arrangements… Read more »

Keep Your Employees Engaged and Committed

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As most experienced staffing managers recognize, the first step to building a focused, committed and energized workforce involves hiring the right team members in the first place. If your sourcing and selection strategies bring in top candidates with the passion you’re looking for, you’re halfway home. But you’re not finished just yet. Even the most… Read more »