How to Handle Rude Customers in a Call Center

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RPC Company

When customers are reaching out to your call center, they’re often at the point of inconvenience, frustration, or stress. Because of the emotionally charged nature of their specific issues, customers may end up acting rudely to your call center agents. Since occasionally unpleasant customers are par for the course in a call center, prepare your… Read more »

RecruitMilitary Veteran Job Fair Returns This August

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RPC Company is excited and proud to attend RecruitMilitary’s Greater Dallas Veterans Job Fair this August. RecruitMilitary has held 40 events in Dallas, drawing 19,694 attendees and 2,389 exhibitors. Last held in May, RPC personally met dozens of highly qualified and personable veterans. If you are a member of our nation’s military, we hope you attend this great event, and stop… Read more »

Calling all Customer Service Reps – Open House Today!

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Calling all Customer Service Reps. OPEN HOUSE TODAY MONDAY MAY 3rd – Bring your resume and be ready to interview. Today Stop by starting at 8:00am – 11am for first session. 2nd session begins at 1:30-4:00 4100 Spring Valley Rd Suite 700 Dallas, TX 75244 Excellent opportunity to join a company that offers business service… Read more »

How to Pay Temp and Contract Workers

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The recent recession has flooded the job market with highly qualified, recently laid-off employees, which has in turn opened the door to two new realities that may be here to stay: First, many of these laid off employees have taken to the new “gig-economy” like fish to water, and are now working as full time… Read more »

Should you Consider a Contingent Workforce?

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Hiring and labor management are an essential cost of doing business, of course, and any company that isn’t ready to hire and maintain qualified workers probably isn’t ready to do business in an open marketplace. But within that rigid framework, there are plenty of ways to meet your company’s staffing requirements that bend traditional arrangements… Read more »

Keep Your Employees Engaged and Committed

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As most experienced staffing managers recognize, the first step to building a focused, committed and energized workforce involves hiring the right team members in the first place. If your sourcing and selection strategies bring in top candidates with the passion you’re looking for, you’re halfway home. But you’re not finished just yet. Even the most… Read more »

How to Increase Your Likability in the Workplace

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Career success may start with strong, relevant skill sets and technical competence, but it doesn’t end there. And as most of us begin to realize a few years into our professional lives, the things that make a person trustworthy, magnetic, and highly respected aren’t necessarily related to concrete accomplishments, awards, or technical certifications. Simple likeability… Read more »

Key Social Media Tips for Small Businesses

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Social media may be transforming the landscape of business, and a Facebook profile or Twitter feed may be the perfect way to reach out to your specific target audience. But your success with these utilities will depend on how you use them. Keep these simple tips in mind, and remember: Social media can support your… Read more »

You’re the Ideal Candidate…So Let Employers Know!

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When you present yourself to employers, you have one statement to make above all others. Sure, you’re clean, you’re friendly, you’re not a criminal, and you intend to do your best to help the company make money. But these things won’t set you apart from your competitors waiting in the lobby. What sets you apart… Read more »

Meaningful Employee Recognition…On a Budget?

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Most experienced managers know that employee recognition is an important component of productivity and morale. And it’s easy to act on this when revenues are flowing and the future looks bright. But what happens when your business moves into a period of uncertainty, payroll budgets shrink, hiring stalls, and bonuses dry up? How can you… Read more »