Avoid Being Duped in an Interview by a Bad Hire

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Dealing with a bad hire is among the most frustrating experiences for hiring managers. All of the time, money, and effort spent deciding to extend an offer to a candidate goes to waste and requires you to start all over again. Bad hires can occur because some candidates are skilled at presenting themselves in a… Read more »

The Number One Skill Every CSR Needs to Have

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As a customer service representative, you hold a significant amount of responsibility in regards to your employer’s overall business performance. When you interact with a customer, you can either make them loyal to the company or vow to never return (and to tell all their friends and family to do the same). So what separates… Read more »

5 Tips to Successfully Recruit Passive Candidates

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The goal of hiring is to find the best candidate for the role – but if you only consider candidates who are actively looking for new work at the exact time that you have an opening, you could be missing out on top talent. Passive candidates may not necessarily be seeking new jobs, but may… Read more »

6 Signs You’re Interviewing a Top Performing Call Center Representative

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Many candidates may have previous experience working in a call center, but that doesn’t necessarily mean that they were high performers. Call center work, especially in Dallas, requires particular soft skills and personality traits, but if you interview candidates strategically by evaluating them for the right set of experience and potential, you’ll increases your chances… Read more »

Seven Key Phrases Your Reps Should Say on Each Call – Video

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Watch our video on the phrases your reps should be saying on each call.

Is Your Temp Ready to be Hired Full Time?

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One of the major benefits of utilizing temporary employees is the ability to preview their performance before making a commitment and extending an offer of full-time employment. However, if you don’t have a clear idea of what you’re really looking for, you can’t effectively evaluate your temps to determine who’s best suited to join your… Read more »

Employee Slacking? Don’t Get Mad — Do This!

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Employees Slacking

Slacker employees are not just detrimental to their own productivity, but can also hurt morale. Their lackluster performance can cause their colleagues to become resentful at picking up the slack – plus, there is also the risk of that indifferent or negative attitude toward work spreading to others. Reprimanding or disciplining slackers may serve to… Read more »

Why Veterans Make Strong Workforce Contributions

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Transitioning into civilian life after military service can be challenging, which may be evidenced by the fact that veterans tend to have higher rates of unemployment than average. Veterans have significant work experience and skills from their time being on duty; however, their unemployment rate indicates that there is a disconnect between veterans and employers… Read more »

Keep Everyone on the Same Page: 3 Tips for Effective Call Documentation

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Communication is key in a cell center, as the details of each particular customer interaction are essential for solving the matter as efficiently as possible. To ensure that everyone involved is on the same page, call center agents should approach note taking with strategy. Notes are not only helpful for reducing the amount of time… Read more »

Does Your Company Culture Attract the Best Candidates?

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Company culture is a phrase tossed around a lot in the hiring world, but it is a key factor in catching the attention of top talent. The most sought-after professionals can have their pick of companies, and generally turn to company culture as a deciding factor. The environment, behavior, values, and overall norms of an… Read more »