More Employers Than Ever are Screening Candidates Through Their Social Media Profiles

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More Employers Than Ever are Screening Candidates Through Their Social Media Profiles

Approximately 70 percent of employers look up candidates on social media and use it as a screening tool to make hiring decisions – an increase of 10 percent from the previous year, according to a 2017 poll from CareerBuilder. While your social media activity is something that is done on your personal time, it will… Read more »

Common Communication Mistakes that Leaders Sometimes Make

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Common Communication Mistakes

All the cutting edge innovation, productivity hacks, and strategic planning won’t be enough to be a successful leader if you aren’t able to communicate effectively. Communication is more than merely sharing information – it requires being thoughtful and intentional when determining what to say, and how to say it. Avoid these common communication mistakes that… Read more »

Four Ways to Use Employee Feedback to Recruit Great Talent

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Employee Feedback in Recruiting

When you’re strategizing recruitment practices to attract top talent, your best source of information isn’t industry research or input from other hiring managers or high ranking executives; it’s your current staff. Being at the same level as the candidates you’re trying to recruit, your team’s perspective can provide valuable insight into your company’s strengths and… Read more »

Ask These Questions to Show You’re Serious about the Job

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  When hiring managers are evaluating candidates for their job openings, they generally want to hire the candidate who seems to be taking the opportunity the most seriously. It’s a waste of their time to extend a job offer to a candidate, no matter how talented, if they seem lukewarm and likely to either pass… Read more »

How to Turn Disengaged Employees into Engaged Team Members

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  Performance in the workplace isn’t just tied to ability or work ethic – engagement plays a major role. Employee engagement refers to how internally motivated employees are to go above and beyond, and find working hard to be personally rewarding. Unfortunately, most employees are disengaged: only one-third of employees in the US workplace reported… Read more »

How to Master the Art of Small Talk to Make More Allies at Work

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  Small talk is the foundation to building deeper connections, which can be a valuable professional asset. Having allies at work has many benefits, such as mentorship opportunities to gain valuable advice, recommendations for promotions, and simply having someone to talk to who understands your work. Small talk is a professional skill, and often doesn’t… Read more »

Don’t Let Your Best People Quit! Do This Instead

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Proactively taking the steps to retain your top employees before it’s too late will save you the significant time and money required to replace those positions. While you can’t control all turnover, you have more power to prevent it than you may realize. Avoid having your best people quit by considering how effectively you handle… Read more »

How to Get a Job in Customer Service Without Prior Experience

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Customer service jobs are expected to increase by 10% within the next decade, which is faster than average for all people professions, according to the Bureau of Labor Statistics (BLS). While there are customer service jobs available, if you’ve never worked in one before, you have to deal with the challenge of getting hiring managers… Read more »

How to Update Your Resume When You’re Over 50

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When you have decades of experience in the workforce, it can be difficult to figure out the best way to present your qualifications to employers. This can be especially difficult if you haven’t had to job search or update your resume in years. Best practices for resumes are constantly changing, so what worked even within… Read more »

Are Quiet Call Centers in Dallas More Productive?

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It may seem that noise can’t be avoided in a call center environment, but not taking steps to keep the volume controlled can negatively impact your agents’ performances and job satisfaction. Thirty four percent of call center agents reported feeling like the noise in their workplace was overly distracting, according to 2016 research conducted by… Read more »