Want to Reduce Average Handle Time in Your Call Center? Read This!

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RPC Company

There are numerous key performance indicators (KPIs) that can be tracked in call centers, but average handle time is among the most influential in customer satisfaction. Even if issues are being ultimately resolved, if it takes too long to do so, it can still leave customers dissatisfied. Reduce average handle time in your call center… Read more »

How to Celebrate Your Successes at Work Without Bragging

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RPC Company

Arrogance is rarely a celebrated trait in the workplace, so many professionals tend to downplay their achievements and act overly humble. If you don’t give yourself credit and acknowledge your successes, you won’t be able to build a positive reputation that leads to advancement and instead may fly under the radar. Celebrate your successes at… Read more »

Management Beware: Your Competition Wants to Steal Your Top Performers

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RPC Company

Top talent is always demand, but when it’s a candidate’s job market, it’s even more of a challenge to both attract and retain your best workers. Competitors are likely to reach out to your top workers and try to entice them with compelling offers. Avoid losing your top performers to your competition by focusing on… Read more »

How to Succeed In Your First Quarter of a New Job

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RPC Company

Once you land the job, it’s up to you to show the hiring manager they indeed made the right decision in picking you. It’s common for workplaces to use the first 90 days as a trial period of sorts to see if you’re likely to have long-term success in the role. Succeed in your first… Read more »

Get Your Resume Ready for 2018!

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Get Your Resume Ready

If one of your resolutions for the new year is to get a new job, you’ll have to first get your resume in tip-top shape. A thoughtful and strategic resume can get the attention of hiring managers and get you in the running. Not sure where to start? Get your resume ready for 2018 with… Read more »

How to Say Thank You to Your Employees This Thanksgiving

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RPC Company

Thanksgiving is the perfect time to express your gratitude to those around you. Making your employees feel appreciated now only promotes mutual feelings of goodwill, but it can make them feel more loyal and dedicated to their work. Ensure your employees feel recognized for all of the work they do and say thank you to… Read more »

5 Qualities Recruiters are Looking for During Every Call Center Rep Interview

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RPC Company

Being a call center rep is a challenging job, and hiring managers know that not just anyone is cut out for it. If you’re pursuing a call center rep job and got an interview, taking the time to prepare to highlight the most relevant traits for the position can make you stand out from your… Read more »

The Right Way to Close Your Interview to Know Exactly Where You Stand

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The Right Way to Close Your Interview to Know Exactly Where You Stand

An interview that otherwise goes great can be rendered ineffective if you don’t close it on an impressive note. The goal when closing your interviews should be to be memorable to hiring managers and reiterate your interest and fit for the role. Here is the right way to close your interview to know exactly where… Read more »

What’s the True Cost of a Bad Employee?

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Bad Employee

There is nothing more crucial for organizational success than hiring the right people. Bad hires aren’t just a headache – they can significantly impact your bottom line. The price tag for a bad hire varies depending on factors such as business size, seniority, and salary, but the U.S. Department of Labor estimates the cost of… Read more »

Our Simple Review of Important Call Center Metrics

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Our Simple Review of Important Call Center Metrics

Making your call center as productive as possible while providing quality customer service can’t be left up to trial and error or you risk losing time and money, and affecting your company’s reputation. Measuring and analyzing key metrics in your call center is an objective way to eliminate the guesswork of your strengths and challenges…. Read more »