Show You’re Grateful For Your Employees’ Hard Work

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RPC Company

Your employees’ hard work each day is what keeps your call center running smoothly and your customers satisfied. And although they are being compensated for their effort, going out of your way to express your appreciation for your employees can increase morale, job satisfaction, retention, and productivity. Show you’re grateful for your employees’ hard work… Read more »

How to Handle Rude Customers in a Call Center

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RPC Company

When customers are reaching out to your call center, they’re often at the point of inconvenience, frustration, or stress. Because of the emotionally charged nature of their specific issues, customers may end up acting rudely to your call center agents. Since occasionally unpleasant customers are par for the course in a call center, prepare your… Read more »

4 Questions to Ask Candidates that Show Their True Value

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RPC Company

Job interviews are intended to help you uncover a candidate’s likelihood of success, but often the standard questions don’t touch on the true value they would provide. Avoid surface level canned responses that don’t truly shed insight into their work ethic, performance, and skills by crafting your questions in a way to dig deeper. Here… Read more »

Overcome Your Fear of Interviewing With Our Help!

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RPC Company

Job interviews can make even the most experienced professionals anxious to the point of being fearful. Since interviewing is an integral part of the hiring process, not taking steps to deal with the fear of it can hold you back from presenting yourself in a confident manner and landing the job. Fortunately, being comfortable interviewing… Read more »

Does Your Call Center Have Unspoken Rules? Here’s Why They’re Bad for Business

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RPC Company

There is often a major discrepancy between the rules in your call center’s official policy, and how things are actually done day-to-day. These unspoken rules can be confusing and frustrating for employees who want to know what’s expected of them but feel like they have to guess or look for clues on how to behave…. Read more »

Why Friendly Competition Can Improve Your Call Center’s Productivity

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RPC Company

The work environment of a call center can get a bit stressful or tedious at times, so in order to keep your team engaged, you may have to take steps to revitalize the daily grind. Introducing a friendly competition may help spark the motivation and interest of your call center agents and get them to… Read more »

What’s Going Wrong During Your Interviews?

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RPC Company

If you consistently make progress in your job search, but it comes to an abrupt halt after the interview, it may be worth some reflection. Interviewing is like any other professional skill, which can be improved with dedication and practice. The first step to improving your job interviewing skills is to narrow down the areas… Read more »

If Your Passion is Helping People, Try a Job in Customer Service!

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RPC Company

Determining what you’re passionate about is a great way to narrow down the career possibilities that would be the best fit for you. If you are passionate about helping people, customer service may be a prime choice for you because you will get the opportunity to alleviate stress and frustration for a wide range of… Read more »

How to Get Your Staff on Board with Cybersecurity

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RPC Company

Computer system hacks and unauthorized access to confidential information can wreak major havoc on a business, and cost it customers, money, and reputation. Taking cybersecurity precautions can help protect against attacks, but only if employees take it seriously and practice constant vigilance. Get your staff onboard with cybersecurity by taking these steps:   Provide Thorough… Read more »

How to Build the Loyalty You Need at Work

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RPC Company

Being a top performer isn’t just about talent – it combines professional skill with personal engagement. For your employees to fulfill their potential and utilize their talents and experience into helping the company succeed, they have to feel a connection and find personal fulfillment with it.  Build the loyalty you need from your employees at… Read more »