5 Employment Trends You’ll See This Year

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The employment market is constantly changing, and for your organization to remain competitive with attracting and retaining top talent, it’s crucial to keep on top of projected trends as you determine your strategic initiatives. Prepare to make 2019 a success! Check out these five employment trends you’ll see this year: Continued Low Unemployment Rates 2019… Read more »

Why Are Jobs in Customer Service So Rewarding?

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Since most companies across industries deal with customers, there are many opportunities for working in customer service. But it’s not just the demand for customer service representatives that makes it an appealing field to pursue – If you’re someone who wants their work to feel personally fulfilling, it may be the field for you. Learn… Read more »

Get Your Resume Ready for 2019!

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RPC Company

If you want to start your new year off with a new job, the first thing you need to tackle is your resume. Without an effective resume, all the effort you put into networking, job searching, and applying will be for nothing. Whether it’s been years since you’ve freshened up your resume, or your current… Read more »

How to Keep Your Workers Focused During the Holidays

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RPC Company

During the holiday season, many employees are juggling work and personal obligations, making it difficult for them to give their all. As understandable as it may be for motivation to wane a bit, there is work that still needs to be done. Fortunately, you can get your employees on task, while still respecting their work-life… Read more »

What to Do When You Start to Feel Overwhelmed at Work

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RPC Company

No matter how satisfied you are with your job on a daily basis, you may encounter times in which you feel stressed out and like there is no end in sight. It’s crucial to remember that you cannot simply ignore these feelings and use “mind over matter” to power through – eventually, you may find… Read more »

Show You’re Grateful For Your Employees’ Hard Work

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RPC Company

Your employees’ hard work each day is what keeps your call center running smoothly and your customers satisfied. And although they are being compensated for their effort, going out of your way to express your appreciation for your employees can increase morale, job satisfaction, retention, and productivity. Show you’re grateful for your employees’ hard work… Read more »

How to Handle Rude Customers in a Call Center

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RPC Company

When customers are reaching out to your call center, they’re often at the point of inconvenience, frustration, or stress. Because of the emotionally charged nature of their specific issues, customers may end up acting rudely to your call center agents. Since occasionally unpleasant customers are par for the course in a call center, prepare your… Read more »

4 Questions to Ask Candidates that Show Their True Value

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RPC Company

Job interviews are intended to help you uncover a candidate’s likelihood of success, but often the standard questions don’t touch on the true value they would provide. Avoid surface level canned responses that don’t truly shed insight into their work ethic, performance, and skills by crafting your questions in a way to dig deeper. Here… Read more »

Overcome Your Fear of Interviewing With Our Help!

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RPC Company

Job interviews can make even the most experienced professionals anxious to the point of being fearful. Since interviewing is an integral part of the hiring process, not taking steps to deal with the fear of it can hold you back from presenting yourself in a confident manner and landing the job. Fortunately, being comfortable interviewing… Read more »

Does Your Call Center Have Unspoken Rules? Here’s Why They’re Bad for Business

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RPC Company

There is often a major discrepancy between the rules in your call center’s official policy, and how things are actually done day-to-day. These unspoken rules can be confusing and frustrating for employees who want to know what’s expected of them but feel like they have to guess or look for clues on how to behave…. Read more »