The Surprising Way to Reduce Employee Attrition

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Employee attrition is to be expected as a normal part of doing business, but if employees are leaving at a higher rate than you like, it may be time to take a look inward. Keeping employees satisfied and committed to your organization isn’t necessarily about high salaries or fancy perks – it’s often about this… Read more »

The Importance of Double Checking Your Patients’ Health Benefits

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When your front office staff is trying to efficiently coordinate patient scheduling and inquiries, they may simply take patients at their word or go by what’s already on file when it comes to their insurance coverage. However, taking that extra step to verify health insurance coverage will pay off significantly by preventing major issues. Learn… Read more »

Cindy Jones Earns ASA’s Certified Staffing Professional® Certification

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Certified Staffing Professional Logo

RPC would like to congratulate our National Accounts Manager, Cindy Jones, on earning her Certified Staffing Professional® (CSP®) certification from the American Staffing Association. The CSP® certification is the culmination of an intensive education on employment and labor laws at the federal and state levels. All candidates must pass an examination to earn the certification…. Read more »

Do Customers like Hearing a Call Center Script?

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Call center scripts are commonplace for a reason: They allow for consistency and efficiency while handling customer service issues. However, customer service isn’t just about time management – customers often don’t like call center scripts because it changes the very nature of the interaction and feels as impersonal as if they were talking to an… Read more »

RPC Wins Best of Staffing for Third Year in a Row

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RPC Best of Staffing Award

   DFW BASED RPC COMPANY WINS CLEARLYRATED’S 2019 BEST OF STAFFING® CLIENT AWARD Clients of winning agencies are 2.2 times more likely to be completely satisfied. DALLAS, TX – FEBRUARY 7, 2019 – RPC Company, a leading DFW based staffing agency specializing in admin/clerical, call center and light industrial employment, announced today that for the… Read more »

5 Employment Trends You’ll See This Year

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The employment market is constantly changing, and for your organization to remain competitive with attracting and retaining top talent, it’s crucial to keep on top of projected trends as you determine your strategic initiatives. Prepare to make 2019 a success! Check out these five employment trends you’ll see this year: Continued Low Unemployment Rates 2019… Read more »

Why Are Jobs in Customer Service So Rewarding?

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Since most companies across industries deal with customers, there are many opportunities for working in customer service. But it’s not just the demand for customer service representatives that makes it an appealing field to pursue – If you’re someone who wants their work to feel personally fulfilling, it may be the field for you. Learn… Read more »

Get Your Resume Ready for 2019!

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RPC Company

If you want to start your new year off with a new job, the first thing you need to tackle is your resume. Without an effective resume, all the effort you put into networking, job searching, and applying will be for nothing. Whether it’s been years since you’ve freshened up your resume, or your current… Read more »

How to Keep Your Workers Focused During the Holidays

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RPC Company

During the holiday season, many employees are juggling work and personal obligations, making it difficult for them to give their all. As understandable as it may be for motivation to wane a bit, there is work that still needs to be done. Fortunately, you can get your employees on task, while still respecting their work-life… Read more »

Overcome Your Fear of Interviewing With Our Help!

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RPC Company

Job interviews can make even the most experienced professionals anxious to the point of being fearful. Since interviewing is an integral part of the hiring process, not taking steps to deal with the fear of it can hold you back from presenting yourself in a confident manner and landing the job. Fortunately, being comfortable interviewing… Read more »