Why Are Jobs in Customer Service So Rewarding?

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Since most companies across industries deal with customers, there are many opportunities for working in customer service. But it’s not just the demand for customer service representatives that makes it an appealing field to pursue – If you’re someone who wants their work to feel personally fulfilling, it may be the field for you. Learn… Read more »

Get Your Resume Ready for 2019!

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RPC Company

If you want to start your new year off with a new job, the first thing you need to tackle is your resume. Without an effective resume, all the effort you put into networking, job searching, and applying will be for nothing. Whether it’s been years since you’ve freshened up your resume, or your current… Read more »

How to Keep Your Workers Focused During the Holidays

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RPC Company

During the holiday season, many employees are juggling work and personal obligations, making it difficult for them to give their all. As understandable as it may be for motivation to wane a bit, there is work that still needs to be done. Fortunately, you can get your employees on task, while still respecting their work-life… Read more »

Overcome Your Fear of Interviewing With Our Help!

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RPC Company

Job interviews can make even the most experienced professionals anxious to the point of being fearful. Since interviewing is an integral part of the hiring process, not taking steps to deal with the fear of it can hold you back from presenting yourself in a confident manner and landing the job. Fortunately, being comfortable interviewing… Read more »

Does Your Call Center Have Unspoken Rules? Here’s Why They’re Bad for Business

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RPC Company

There is often a major discrepancy between the rules in your call center’s official policy, and how things are actually done day-to-day. These unspoken rules can be confusing and frustrating for employees who want to know what’s expected of them but feel like they have to guess or look for clues on how to behave…. Read more »

What’s Going Wrong During Your Interviews?

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RPC Company

If you consistently make progress in your job search, but it comes to an abrupt halt after the interview, it may be worth some reflection. Interviewing is like any other professional skill, which can be improved with dedication and practice. The first step to improving your job interviewing skills is to narrow down the areas… Read more »

Can’t Decide Between Two Candidates? Here’s Who to Pick!

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RPC Company

Implementing a targeted recruitment strategy generally will result in having multiple candidates who are qualified and all-around great choices. When you don’t have a clear front-runner, it’s necessary to develop an objective set of criteria to evaluate between two equally qualified candidates. Avoid making subjective judgment calls and determine how to decide between two candidates… Read more »

How to Get Your Staff on Board with Cybersecurity

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RPC Company

Computer system hacks and unauthorized access to confidential information can wreak major havoc on a business, and cost it customers, money, and reputation. Taking cybersecurity precautions can help protect against attacks, but only if employees take it seriously and practice constant vigilance. Get your staff onboard with cybersecurity by taking these steps:   Provide Thorough… Read more »

How to Build the Loyalty You Need at Work

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RPC Company

Being a top performer isn’t just about talent – it combines professional skill with personal engagement. For your employees to fulfill their potential and utilize their talents and experience into helping the company succeed, they have to feel a connection and find personal fulfillment with it.  Build the loyalty you need from your employees at… Read more »

Will My Customer Service Job be Replaced by a Chatbot?

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Will My Customer Service Job be Replaced by a Chatbot?

The use of chatbots, or artificial intelligence or computer programs that can interact with customers online via text, is on the rise for customer service. Obviously they are more efficient than a human worker since they can work at all hours with no need for time off, but they can’t perform all customer service tasks…. Read more »