How To Answer Job Interview Questions About Going Above and Beyond

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Job interviews are a way for hiring managers to separate the candidates who have the right resume qualifications and determine which one will be the most stellar employees. A common strategy hiring managers will use is to ask you about the times in which you did more than the standard requirements of your job in… Read more »

How Do You Know If You Are Undervalued at Your Job?

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One of the biggest factors in job satisfaction is how valued you feel by your employer. It’s demoralizing to work hard and to not have that effort noticed or rewarded at all. Since being undervalued can lead to stress and burnout, not to mention prevent you from progressing in your career, it’s important for your… Read more »

4 Valuable Skills Working In A Call Center Will Teach You

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When you work in a call center, you are constantly changing gears all day – one customer may require technical assistance that’s a quick and easy fix, while the next may have a complicated issue for you to handle and be extremely upset. It may be challenging work, but it pays off by building many… Read more »

4 Tips for Managing a Really Negative Employee so They Don’t Drag Your Team Down

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Being an effective manager isn’t just about overseeing your employees’ performance and accompanying results – it also requires dealing with the more interpersonal factors that contribute to a functional team environment. One common issue that can have a major impact if not handled swiftly is an employee who exhibits a negative attitude on a regular basis. Not… Read more »

What Hiring Managers are Looking for on Your Administrative Resume

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Administrative roles are truly the backbone of any organization. Without them, the day-to-day won’t run smoothly and allow leadership won’t be able to focus on their high-level tasks. When you’re applying for administrative jobs, it’s crucial to put in the effort on your resume so hiring managers feel confident in giving you a chance to… Read more »

The Importance of Double Checking Your Patients’ Health Benefits

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When your front office staff is trying to efficiently coordinate patient scheduling and inquiries, they may simply take patients at their word or go by what’s already on file when it comes to their insurance coverage. However, taking that extra step to verify health insurance coverage will pay off significantly by preventing major issues. Learn… Read more »

How To Make Sure Your Staff Enjoys Coming Into Work Everyday

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Employees who are happy with their jobs are among the key factors to a company’s success. Having an attitude that their paychecks should be incentive enough to work hard simply isn’t realistic when dealing with actual individual people. Unhappy employees may struggle with the motivation needed to go above and beyond and truly care about… Read more »

What to Do When You Start to Feel Overwhelmed at Work

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RPC Company

No matter how satisfied you are with your job on a daily basis, you may encounter times in which you feel stressed out and like there is no end in sight. It’s crucial to remember that you cannot simply ignore these feelings and use “mind over matter” to power through – eventually, you may find… Read more »

Why Friendly Competition Can Improve Your Call Center’s Productivity

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RPC Company

The work environment of a call center can get a bit stressful or tedious at times, so in order to keep your team engaged, you may have to take steps to revitalize the daily grind. Introducing a friendly competition may help spark the motivation and interest of your call center agents and get them to… Read more »

What’s Going Wrong During Your Interviews?

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RPC Company

If you consistently make progress in your job search, but it comes to an abrupt halt after the interview, it may be worth some reflection. Interviewing is like any other professional skill, which can be improved with dedication and practice. The first step to improving your job interviewing skills is to narrow down the areas… Read more »