In the customer service field, nothing is more important than effective communication. When you’re managing a call center, communication can have its challenges since there are no visual cues to guide the conversation. Ensure your call center is providing the best service possible – check out these four better ways you can communicate with your… Read more »
It’s normal for employees to have their moments of venting or lacking motivation, but a pervasive negative attitude can take its toll. Even if the work is getting done, low morale among your team can affect the factors that make your organization succeed, such as creativity, problem solving, and teamwork. Replace negative energy in your… Read more »
If you want to start your new year off with a new job, the first thing you need to tackle is your resume. Without an effective resume, all the effort you put into networking, job searching, and applying will be for nothing. Whether it’s been years since you’ve freshened up your resume, or your current… Read more »
When customers are reaching out to your call center, they’re often at the point of inconvenience, frustration, or stress. Because of the emotionally charged nature of their specific issues, customers may end up acting rudely to your call center agents. Since occasionally unpleasant customers are par for the course in a call center, prepare your… Read more »
Whether you have a job or you’re spending all your time applying, it can be challenging to make time to network on top of everything else. Networking is the activity that is often the first to go when you’re overwhelmed with other obligations or goals, but it is often the most influential in finding a… Read more »
When you are communicating over the phone, you don’t have facial expressions or body language to set the tone, so it’s necessary to take extra measures to ensure you are coming across as pleasant as possible. It may seem strange but talking on the phone is actually a professional skill that needs to be sharpened… Read more »
Confidence is key when making a positive impression on hiring managers during job interviews. After all, if you don’t appear to believe in your own abilities, why should they take a chance on hiring you for the job? However, projecting confidence can backfire if you take it too far and end up appearing arrogant –… Read more »
The work environment of a call center can get a bit stressful or tedious at times, so in order to keep your team engaged, you may have to take steps to revitalize the daily grind. Introducing a friendly competition may help spark the motivation and interest of your call center agents and get them to… Read more »
If you consistently make progress in your job search, but it comes to an abrupt halt after the interview, it may be worth some reflection. Interviewing is like any other professional skill, which can be improved with dedication and practice. The first step to improving your job interviewing skills is to narrow down the areas… Read more »
Call centers are typically focused on statistics overall to measure their performance of their agents, but one key stat tends to be among top priority: First call resolution. If multiple calls are required to resolve issues, it can negatively impact customer satisfaction, and decrease overall productivity. Improve your team’s first call resolution stats with these… Read more »
