When a staff of employees organically develops into a team, it is greatly beneficial to overall morale. It also boosts productivity – when an employee feels like a valued team member, they are more motivated to work harder and not let the team down. When you’re managing a call center, however, coming together as a… Read more »
Being an effective leader isn’t necessarily an innate trait that you either possess or you don’t – it’s a skill that can be built like any other. Whether you’re a beginner looking to establish a strong foundation or an experienced manager wanting to grow, there are best practices you can intentionally focus on developing. Finish… Read more »
Although most employees strive to conduct themselves professionally and keep their work and personal lives separate, there may be periods in which they go through hard times that make it impossible to do so. As a manager, you have the power to make the situation a bit less stressful for your employee, which along with… Read more »
Effective communication over the phone requires a bit more attention than in-person or via email/text since you can’t read the other person’s facial cues or review what you’ve written. A common issue many people have on the phone is talking too fast. If you talk too fast, it can make it difficult for people to… Read more »
In the customer service field, nothing is more important than effective communication. When you’re managing a call center, communication can have its challenges since there are no visual cues to guide the conversation. Ensure your call center is providing the best service possible – check out these four better ways you can communicate with your… Read more »
It’s normal for employees to have their moments of venting or lacking motivation, but a pervasive negative attitude can take its toll. Even if the work is getting done, low morale among your team can affect the factors that make your organization succeed, such as creativity, problem solving, and teamwork. Replace negative energy in your… Read more »
If you want to start your new year off with a new job, the first thing you need to tackle is your resume. Without an effective resume, all the effort you put into networking, job searching, and applying will be for nothing. Whether it’s been years since you’ve freshened up your resume, or your current… Read more »
When customers are reaching out to your call center, they’re often at the point of inconvenience, frustration, or stress. Because of the emotionally charged nature of their specific issues, customers may end up acting rudely to your call center agents. Since occasionally unpleasant customers are par for the course in a call center, prepare your… Read more »
Whether you have a job or you’re spending all your time applying, it can be challenging to make time to network on top of everything else. Networking is the activity that is often the first to go when you’re overwhelmed with other obligations or goals, but it is often the most influential in finding a… Read more »
When you are communicating over the phone, you don’t have facial expressions or body language to set the tone, so it’s necessary to take extra measures to ensure you are coming across as pleasant as possible. It may seem strange but talking on the phone is actually a professional skill that needs to be sharpened… Read more »
