Is Your Workforce Overwhelmed? Here’s How to be a Great Leader to Them!

Posted

Is Your Workforce Overwhelmed? Here's How to be a Great Leader to Them!

The opportunity for managers to truly shine and prove their value and ability as leaders is during times of stress. When your team has a heavy workload and competing priorities, morale and productivity can suffer unless they have a guiding force to prevent them from becoming burned out and disengaged. Be a great leader to… Read more »

5 Ways to Feel Happier in Your Customer Service Role

Posted

5 Ways to Feel Happier in Your Customer Service Role

Customer service can be very rewarding when you’re helping people solve problems, but it can also be very stressful and demanding. A string of tough days puts you at risk of losing some of the enthusiasm you once had. Negative morale often leads to lower productivity and may affect your performance, and continue a cycle… Read more »

Keep Everyone on the Same Page: 3 Tips for Effective Call Documentation

Posted

Communication is key in a cell center, as the details of each particular customer interaction are essential for solving the matter as efficiently as possible. To ensure that everyone involved is on the same page, call center agents should approach note taking with strategy. Notes are not only helpful for reducing the amount of time… Read more »