10 Tips for Your First Call Center Job

Posted

Starting your first job in a call center can be a bit overwhelming, since it’s a lot of information to take in, along with a fast-paced environment. A major benefit of working in a call center, however, is that you get to help people, which can be greatly rewarding. Get off to a successful start… Read more »

RPC Recognized as Best of Staffing Four Years in a Row

Posted

RPC Best of Staffing

RPC COMPANY WINS CLEARLYRATED’S 2020 BEST OF STAFFING CLIENT AWARD FOR SERVICE EXCELLENCE Clients of winning agencies are 3.3 times more likely to be completely satisfied. DALLAS, TX – FEBRUARY 3, 2020 – RPC Company announced today that they have won the Best of Staffing Client Award for providing superior staffing service to their clients…. Read more »

Use These Questions To Wrap Up An Interview

Posted

Interviewing candidates should be a strategic process from start to finish. Closing an interview tends just to be a matter of asking the candidate if they have any questions and then moving on. However, you could be missing out on the valuable opportunity to evaluate their qualifications further and gauge their continued interest if you… Read more »

How Do You Know If You Are Undervalued at Your Job?

Posted

One of the biggest factors in job satisfaction is how valued you feel by your employer. It’s demoralizing to work hard and to not have that effort noticed or rewarded at all. Since being undervalued can lead to stress and burnout, not to mention prevent you from progressing in your career, it’s important for your… Read more »

Fall Into Good Leadership Habits

Posted

Being an effective leader isn’t necessarily an innate trait that you either possess or you don’t – it’s a skill that can be built like any other. Whether you’re a beginner looking to establish a strong foundation or an experienced manager wanting to grow, there are best practices you can intentionally focus on developing. Finish… Read more »

4 Valuable Skills Working In A Call Center Will Teach You

Posted

When you work in a call center, you are constantly changing gears all day – one customer may require technical assistance that’s a quick and easy fix, while the next may have a complicated issue for you to handle and be extremely upset. It may be challenging work, but it pays off by building many… Read more »

3 Ways to Help an Employee Going Through a Hard Time

Posted

Although most employees strive to conduct themselves professionally and keep their work and personal lives separate, there may be periods in which they go through hard times that make it impossible to do so. As a manager, you have the power to make the situation a bit less stressful for your employee, which along with… Read more »

3 Easy Ways to Slow Down When Talking on the Phone

Posted

Effective communication over the phone requires a bit more attention than in-person or via email/text since you can’t read the other person’s facial cues or review what you’ve written. A common issue many people have on the phone is talking too fast. If you talk too fast, it can make it difficult for people to… Read more »

4 Better Ways You Can Communicate With Your Customers

Posted

In the customer service field, nothing is more important than effective communication. When you’re managing a call center, communication can have its challenges since there are no visual cues to guide the conversation. Ensure your call center is providing the best service possible – check out these four better ways you can communicate with your… Read more »

How to Replace Negative Energy In Your Office in the New Year

Posted

It’s normal for employees to have their moments of venting or lacking motivation, but a pervasive negative attitude can take its toll.  Even if the work is getting done, low morale among your team can affect the factors that make your organization succeed, such as creativity, problem solving, and teamwork. Replace negative energy in your… Read more »