What To Know About Working In A Call Center

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Everything You Need to Know About Working in a Call Center   Working in a call center can be exciting and rewarding. Call center jobs are great for recent graduates, people who want to move out of front-line retail or service work and jobs in call centers provide many career paths. People often use call center jobs as a… Read more »

5 Ways to Feel Happier in Your Customer Service Role

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5 Ways to Feel Happier in Your Customer Service Role

Customer service can be very rewarding when you’re helping people solve problems, but it can also be very stressful and demanding. A string of tough days puts you at risk of losing some of the enthusiasm you once had. Negative morale often leads to lower productivity and may affect your performance, and continue a cycle… Read more »

What’s the Best Way to Measure Customer Satisfaction in a Call Center?

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Measure Customer Satisfaction in a Call Center

Customer satisfaction is the top priority for call centers – with an estimated 70 percent of customer interactions taking place over the phone, call center agents hold a great deal of responsibility for the company’s overall performance. Keeping a current customer satisfied is much more cost-effective than trying to replace them with new customers. To… Read more »

5 Tips for Getting Your Job Search Started after Unemployment

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After a period of unemployment finding a new job can be difficult. Employers are less likely to hire a candidate who hasn’t been in the workforce for a time – and, unfortunately, the longer the period of unemployment, the harder it can become to find a career opportunity. However, this doesn’t mean job-seeking is a… Read more »