10 Best Practices to Successfully Lead a Call Center Team

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The call center environment is challenging to work in, but especially to manage. You have to train and motivate employees to perform in a hectic setting, under significant pressure – and often with the added complications of upset customers or difficult troubleshooting. Lead your call center team successfully by following these best practices:    1…. Read more »

Should Job hopping Scare You Away from a Candidate?

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There’s a common stigma of instability among candidates who have a history of short tenure at a company. While this isn’t always justified, there are times when a recruiter or company would be best to shy away from these candidates. Understanding the nature of short-term jobs is the key in distinguishing between the two. Here… Read more »