RPC Wins Best of Staffing for Third Year in a Row

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   DFW BASED RPC COMPANY WINS CLEARLYRATED’S 2019 BEST OF STAFFING® CLIENT AWARD Clients of winning agencies are 2.2 times more likely to be completely satisfied. DALLAS, TX – FEBRUARY 7, 2019 – RPC Company, a leading DFW based staffing agency specializing in admin/clerical, call center and light industrial employment, announced today that for the… Read more »

Show You’re Grateful For Your Employees’ Hard Work

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RPC Company

Your employees’ hard work each day is what keeps your call center running smoothly and your customers satisfied. And although they are being compensated for their effort, going out of your way to express your appreciation for your employees can increase morale, job satisfaction, retention, and productivity. Show you’re grateful for your employees’ hard work… Read more »

5 Ways to Continually Produce Good Ideas

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RPC Company

Creativity is often thought of as something that strikes at random, but you can actually take practical steps to increase the likelihood of these “lightbulb moments” and make it more routine. People who consistently have good ideas aren’t necessarily creative geniuses, but rather professionals who know what steps to take to be in the right… Read more »

Why You Should Think Twice About Rejecting That Job Hopper?

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RPC Company

A “job hopper”, or a candidate with a history of jobs with short durations, is often automatically seen as a red flag. However, this notion may not entirely be accurate. Although some “job hoppers” may be unreliable or unprofessional, many others switch jobs often for positive reasons, which could actually be beneficial to your organization…. Read more »

What’s the Real Cause of Bad Customer Service?

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RPC Company

The quality of customer service can make or break a company’s success, so the pressure is on management to ensure their employees are providing top notch service; therefore, it can be frustrating if you find out your customer service representatives are falling short. While certainly some instances of bad customer service are due to poor… Read more »

5 People You Should Never Use as a Reference

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5 People You Should Never Use as a Reference

The reference check portion of the hiring process is not just a formality – it can cost you the job, even if you aced the interview. Choosing your references can have a major impact on your job search, so it’s important to be intentional with your selections. Check out the five people you should never… Read more »

How Much Should Potential Factor Into Your Hiring Strategy?

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how Much Should Potential Factor into Your Hiring Strategy?

Ideally, as a hiring manager you’d be able to offer the job to a candidate that possesses the necessary technical skills, length of work history, and personality traits to succeed at your organization. Unfortunately, you may have to trim down your “wish list” when you’re dealing with a job market in which there are overall… Read more »

Improve Your Managerial Skills in 2017

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  Managers not only influence the quality of work from their employees, but they are also often cited as one of the most common factors in workplace satisfaction. If you want to produce impressive results for your organization and retain top talent, the power is in your hands. Follow these tips to improve your managerial… Read more »

How to Be a Compassionate Leader

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  When you’re leading teams in the workplace, it really isn’t “just business.” Employees are multifaceted people, and their performance often hinges on internal factors. The most effective leaders know that the manner in which they interact with their employees is typically more influential to the bottom line than any processes, incentives, or punitive measures…. Read more »

How to Give Your Customer Service a Personal Touch

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No matter how common of an occurrence standard customer service issues are to you, it is a personal situation for the customers experiencing them. Treating customers as if their issue is something you’ve seen a million times can make them feel like just a number instead of a valued individual – and likely to take… Read more »