Importance of Continually Training Your Call Center Staff

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Training new hires is obviously a top priority, but it shouldn’t be solely reserved for the onboarding process. Ongoing training for your call center ensures your team has the knowledge and tools they need to succeed in their roles and continue to grow. Learn more about the importance of continually training your call center staff…. Read more »

The Benefits of Hiring Veterans for Your Healthcare Roles

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It can be a challenge for veterans to transition into the civilian workforce, since hiring managers may not understand how their military skills are applicable. However, candidates who are veterans can be a major asset to both the public and private sectors, and especially the healthcare field. Learn more about the benefits of hiring veterans… Read more »

Are You Hiring Candidates with Phone Phobia?

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As email and texting become the standard mode of communication, in and out of the workplace, many workers have developed anxiety regarding talking on the phone. Since they may be articulate in person, you may have no idea until it’s too late that they struggle or outright dislike phone conversation – and for many jobs,… Read more »

RPC Wins Best of Staffing for Third Year in a Row

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RPC Best of Staffing Award

   DFW BASED RPC COMPANY WINS CLEARLYRATED’S 2019 BEST OF STAFFING® CLIENT AWARD Clients of winning agencies are 2.2 times more likely to be completely satisfied. DALLAS, TX – FEBRUARY 7, 2019 – RPC Company, a leading DFW based staffing agency specializing in admin/clerical, call center and light industrial employment, announced today that for the… Read more »

Show You’re Grateful For Your Employees’ Hard Work

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RPC Company

Your employees’ hard work each day is what keeps your call center running smoothly and your customers satisfied. And although they are being compensated for their effort, going out of your way to express your appreciation for your employees can increase morale, job satisfaction, retention, and productivity. Show you’re grateful for your employees’ hard work… Read more »

5 Ways to Continually Produce Good Ideas

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RPC Company

Creativity is often thought of as something that strikes at random, but you can actually take practical steps to increase the likelihood of these “lightbulb moments” and make it more routine. People who consistently have good ideas aren’t necessarily creative geniuses, but rather professionals who know what steps to take to be in the right… Read more »

Why You Should Think Twice About Rejecting That Job Hopper?

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RPC Company

A “job hopper”, or a candidate with a history of jobs with short durations, is often automatically seen as a red flag. However, this notion may not entirely be accurate. Although some “job hoppers” may be unreliable or unprofessional, many others switch jobs often for positive reasons, which could actually be beneficial to your organization…. Read more »

What’s the Real Cause of Bad Customer Service?

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RPC Company

The quality of customer service can make or break a company’s success, so the pressure is on management to ensure their employees are providing top notch service; therefore, it can be frustrating if you find out your customer service representatives are falling short. While certainly some instances of bad customer service are due to poor… Read more »

5 People You Should Never Use as a Reference

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5 People You Should Never Use as a Reference

The reference check portion of the hiring process is not just a formality – it can cost you the job, even if you aced the interview. Choosing your references can have a major impact on your job search, so it’s important to be intentional with your selections. Check out the five people you should never… Read more »

How Much Should Potential Factor Into Your Hiring Strategy?

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how Much Should Potential Factor into Your Hiring Strategy?

Ideally, as a hiring manager you’d be able to offer the job to a candidate that possesses the necessary technical skills, length of work history, and personality traits to succeed at your organization. Unfortunately, you may have to trim down your “wish list” when you’re dealing with a job market in which there are overall… Read more »