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Call center scripts are commonplace for a reason: They allow for consistency and efficiency while handling customer service issues. However, customer service isn’t just about time management – customers often don’t like call center scripts because it changes the very nature of the interaction and feels as impersonal as if they were talking to an… Read more »

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There are many understandable and acceptable reasons to stay at jobs for shorter durations. However, hiring managers often are concerned about taking chances on what they consider “job hoppers” because they may be afraid of performance or commitment issues. To combat issues about job hopping, it’s important to pay special attention to crafting your resume…. Read more »

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When you’re just starting a job, it can take awhile to truly understand the culture there. But once you’ve gotten over your new job jitters and still don’t feel like you’re fitting in, it can make you lose confidence and question if you’re at the right place. Approach the issue with an objective mindset to… Read more »

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In the customer service field, nothing is more important than effective communication. When you’re managing a call center, communication can have its challenges since there are no visual cues to guide the conversation. Ensure your call center is providing the best service possible – check out these four better ways you can communicate with your… Read more »

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Employees who are happy with their jobs are among the key factors to a company’s success. Having an attitude that their paychecks should be incentive enough to work hard simply isn’t realistic when dealing with actual individual people. Unhappy employees may struggle with the motivation needed to go above and beyond and truly care about… Read more »

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Even if you put forth significant effort, you may not be as successful at accomplishing your career goals if they are not developed strategically. A well-established method for effectively setting goals is known as SMART – Specific, Measurable, Attainable, Relevant, Timely. Learn more about how to set career SMART goals: Specific Overly vague goals are… Read more »

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The most successful companies with the highest morale tend to have one major factor in common: a strong workplace culture. Investing resources into building or improving workplace culture can pay off greatly in real measurable ways that affect the company’s bottom line. Learn more about why a strong workplace culture is more important than ever:… Read more »

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Even the most qualified candidates may hurt their chances of landing jobs without realizing it. Job searching is a skill like any other that requires research and practice to hone. Ensure your effort pays off by avoiding common job search mistakes – here are four bad job searching habits you need to break today: Not… Read more »

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RPC Best of Staffing Award

   DFW BASED RPC COMPANY WINS CLEARLYRATED’S 2019 BEST OF STAFFING® CLIENT AWARD Clients of winning agencies are 2.2 times more likely to be completely satisfied. DALLAS, TX – FEBRUARY 7, 2019 – RPC Company, a leading DFW based staffing agency specializing in admin/clerical, call center and light industrial employment, announced today that for the… Read more »

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The employment market is constantly changing, and for your organization to remain competitive with attracting and retaining top talent, it’s crucial to keep on top of projected trends as you determine your strategic initiatives. Prepare to make 2019 a success! Check out these five employment trends you’ll see this year: Continued Low Unemployment Rates 2019… Read more »