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RPC Company

Branding is a term used in marketing, and refers to the practice of strategically highlighting what makes a company, product, or service different from its competitors. However, branding isn’t just for businesses – it can be utilized for your job search and other career goals. Building a strong personal brand means determining what makes you… Read more »

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RPC Company

Creativity is often thought of as something that strikes at random, but you can actually take practical steps to increase the likelihood of these “lightbulb moments” and make it more routine. People who consistently have good ideas aren’t necessarily creative geniuses, but rather professionals who know what steps to take to be in the right… Read more »

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RPC Company

Job interviews can make even the most experienced professionals anxious to the point of being fearful. Since interviewing is an integral part of the hiring process, not taking steps to deal with the fear of it can hold you back from presenting yourself in a confident manner and landing the job. Fortunately, being comfortable interviewing… Read more »

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RPC Company

Fall may just be approaching, but don’t make the mistake of thinking you have a lot of time before you have to start thinking about holiday seasonal staffing. Seasonal workers are in-demand, and the top prospects may be committed elsewhere if you wait too long to start recruiting. Get a head start on staffing for… Read more »

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How to Find a Job Through Networking Even When You're Too Busy to Network

Whether you have a job or you’re spending all your time applying, it can be challenging to make time to network on top of everything else. Networking is the activity that is often the first to go when you’re overwhelmed with other obligations or goals, but it is often the most influential in finding a… Read more »

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RPC Company

There is often a major discrepancy between the rules in your call center’s official policy, and how things are actually done day-to-day. These unspoken rules can be confusing and frustrating for employees who want to know what’s expected of them but feel like they have to guess or look for clues on how to behave…. Read more »

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RPC Company

When you’re in the process of trying to recruit top candidates, it can be tempting to put the most positive spin on your company and the job itself. However, only focusing on the best aspects can come across as disingenuous to candidates, especially in a day and age in which information, good and bad, can… Read more »

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RPC Company Customer Service Week

When you are communicating over the phone, you don’t have facial expressions or body language to set the tone, so it’s necessary to take extra measures to ensure you are coming across as pleasant as possible. It may seem strange but talking on the phone is actually a professional skill that needs to be sharpened… Read more »

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RPC Company

Confidence is key when making a positive impression on hiring managers during job interviews. After all, if you don’t appear to believe in your own abilities, why should they take a chance on hiring you for the job? However, projecting confidence can backfire if you take it too far and end up appearing arrogant –… Read more »

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RPC Company

The work environment of a call center can get a bit stressful or tedious at times, so in order to keep your team engaged, you may have to take steps to revitalize the daily grind. Introducing a friendly competition may help spark the motivation and interest of your call center agents and get them to… Read more »