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RPC Company

Computer system hacks and unauthorized access to confidential information can wreak major havoc on a business, and cost it customers, money, and reputation. Taking cybersecurity precautions can help protect against attacks, but only if employees take it seriously and practice constant vigilance. Get your staff onboard with cybersecurity by taking these steps:   Provide Thorough… Read more »

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RPC Company

Being a top performer isn’t just about talent – it combines professional skill with personal engagement. For your employees to fulfill their potential and utilize their talents and experience into helping the company succeed, they have to feel a connection and find personal fulfillment with it.  Build the loyalty you need from your employees at… Read more »

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Ready to work? We’re hosting a Customer Service Job fair Wednesday, June 6, 8:30 – 3:30 PM at our offices. We are looking for call center representatives to act as a liaison by providing product support to our Sports Fans regarding order status, product availability/description, and resolve any emerging questions or problems that our Sports… Read more »

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RPC Company

The quality of customer service can make or break a company’s success, so the pressure is on management to ensure their employees are providing top notch service; therefore, it can be frustrating if you find out your customer service representatives are falling short. While certainly some instances of bad customer service are due to poor… Read more »

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Will My Customer Service Job be Replaced by a Chatbot?

The use of chatbots, or artificial intelligence or computer programs that can interact with customers online via text, is on the rise for customer service. Obviously they are more efficient than a human worker since they can work at all hours with no need for time off, but they can’t perform all customer service tasks…. Read more »

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RPC Company

Although a particular college degree can get your foot in the door, you’re not necessarily stuck in that career path forever. Often, just having any degree or extensive work history can be enough for hiring managers to take a chance on you – here’s how you can get a job that is different than the… Read more »

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RPC Company

There are numerous key performance indicators (KPIs) that can be tracked in call centers, but average handle time is among the most influential in customer satisfaction. Even if issues are being ultimately resolved, if it takes too long to do so, it can still leave customers dissatisfied. Reduce average handle time in your call center… Read more »

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Ready to work? We’re hosting a Customer Service Job fair TOMORROW, 8:30 – 11:00 AM and 1:00-4:00 PM at our offices. Looking for Professional Customer Service Reps, Recent College Grads, and Administrative Professionals. Bring your resume and your best attitude! Customer Service Job Fair Thursday, May 3, 2018 8:30-11AM, 1-4PM 4100 Spring Valley Rd Suite… Read more »

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RPC Company

Arrogance is rarely a celebrated trait in the workplace, so many professionals tend to downplay their achievements and act overly humble. If you don’t give yourself credit and acknowledge your successes, you won’t be able to build a positive reputation that leads to advancement and instead may fly under the radar. Celebrate your successes at… Read more »

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How to Incorporate Social Customer Service into Your Business

Social media isn’t just for marketing and brand awareness for companies, it’s become an important customer service tool. Consumers are increasingly using social media sites to communicate with companies – in fact, more than one-third of surveyed consumers reported preferring social media over phone or email for their customer service needs, according to the Q2… Read more »