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Being an effective leader isn’t necessarily an innate trait that you either possess or you don’t – it’s a skill that can be built like any other. Whether you’re a beginner looking to establish a strong foundation or an experienced manager wanting to grow, there are best practices you can intentionally focus on developing. Finish… Read more »

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When you work in a call center, you are constantly changing gears all day – one customer may require technical assistance that’s a quick and easy fix, while the next may have a complicated issue for you to handle and be extremely upset. It may be challenging work, but it pays off by building many… Read more »

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Although most employees strive to conduct themselves professionally and keep their work and personal lives separate, there may be periods in which they go through hard times that make it impossible to do so. As a manager, you have the power to make the situation a bit less stressful for your employee, which along with… Read more »

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The most successful job seekers are the ones who take action and approach their search with strategy.  If you want to land a job, you can’t just passively submit applications and hope for the best. With so many other job seekers competing for open positions, taking the time to be intentional and efficient with your… Read more »

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Making a positive impression during your job interview isn’t just about how you answer the questions from the hiring manager – the quality of the questions you ask matters too. Relevant, thoughtful questions demonstrate your professionalism and level of enthusiasm for the opportunity. Ensure you are asking the appropriate questions in your interview by considering… Read more »

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Recruiting top talent is time-consuming, but ideally the investment should pay off by their added long-term value to your organization. If you are having difficulty getting these top performers to stay committed, it can negatively impact productivity and cost you time and money to find and train a replacement. While some turnover is normal and… Read more »

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RPC Company Acquires CnStaffing, Inc. Dallas, TX, August 2019 — Temporary staffing firm, Resource Personnel Consultants, Inc. (RPC Company) has acquired CnStaffing, Inc. (CnS), a healthcare industry staffing firm based in Richardson, TX. Effective immediate, CnS is a division of RPC Company. RPC is excited to add CnS to its expanding service portfolio. CnS will… Read more »

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Training new hires is obviously a top priority, but it shouldn’t be solely reserved for the onboarding process. Ongoing training for your call center ensures your team has the knowledge and tools they need to succeed in their roles and continue to grow. Learn more about the importance of continually training your call center staff…. Read more »

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When you’re job searching, you may be excited and grateful at the prospect of just landing one job offer, so you may feel overwhelmed and unprepared if you end up receiving multiple offers. The dynamic suddenly changes, and you go from trying to prove yourself to suddenly being the one in control. While this sounds… Read more »

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Being an effective manager isn’t just about overseeing your employees’ performance and accompanying results – it also requires dealing with the more interpersonal factors that contribute to a functional team environment. One common issue that can have a major impact if not handled swiftly is an employee who exhibits a negative attitude on a regular basis. Not… Read more »