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New Job or New Career?

Implementing a targeted recruitment strategy generally will result in having multiple candidates who are qualified and all-around great choices. When you don’t have a clear front-runner, it’s necessary to develop an objective set of criteria to evaluate between two equally qualified candidates. Avoid making subjective judgment calls and determine how to decide between two candidates… Read more »

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Bilingual Call Center Agent

Determining what you’re passionate about is a great way to narrow down the career possibilities that would be the best fit for you. If you are passionate about helping people, customer service may be a prime choice for you because you will get the opportunity to alleviate stress and frustration for a wide range of… Read more »

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RPC Company

When you’re job searching, you likely put your best efforts into presenting yourself in a professional manner in your resume and other application materials. However, hiring managers often want to view a more in-depth impression of you, and may turn to your social media accounts to get a sense of what type of person/employee you… Read more »

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RPC Company

Financial mishaps, whether unavoidable or because of bad decision-making, do have the potential to create more widespread stress by potentially impacting your ability to land a job to help you get your finances on the right track. Hiring managers may review candidates’ credit reports as a pre-employment screening to help them make hiring decisions. Fortunately,… Read more »

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We have over 50 positions we are hiring for in the DFW area in the following skill sets. If you are currently seeking a new position please come register with us! We are taking walk ins Thursday, June 21 through Friday, June 22 from 9:00am – 3pm only! CNC Machinist (mill and lathe) Mechanical Assemblers… Read more »

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RPC Company

Computer system hacks and unauthorized access to confidential information can wreak major havoc on a business, and cost it customers, money, and reputation. Taking cybersecurity precautions can help protect against attacks, but only if employees take it seriously and practice constant vigilance. Get your staff onboard with cybersecurity by taking these steps:   Provide Thorough… Read more »

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RPC Company

Being a top performer isn’t just about talent – it combines professional skill with personal engagement. For your employees to fulfill their potential and utilize their talents and experience into helping the company succeed, they have to feel a connection and find personal fulfillment with it.  Build the loyalty you need from your employees at… Read more »

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Ready to work? We’re hosting a Customer Service Job fair Wednesday, June 6, 8:30 – 3:30 PM at our offices. We are looking for call center representatives to act as a liaison by providing product support to our Sports Fans regarding order status, product availability/description, and resolve any emerging questions or problems that our Sports… Read more »

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RPC Company

The quality of customer service can make or break a company’s success, so the pressure is on management to ensure their employees are providing top notch service; therefore, it can be frustrating if you find out your customer service representatives are falling short. While certainly some instances of bad customer service are due to poor… Read more »

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Will My Customer Service Job be Replaced by a Chatbot?

The use of chatbots, or artificial intelligence or computer programs that can interact with customers online via text, is on the rise for customer service. Obviously they are more efficient than a human worker since they can work at all hours with no need for time off, but they can’t perform all customer service tasks…. Read more »