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As email and texting become the standard mode of communication, in and out of the workplace, many workers have developed anxiety regarding talking on the phone. Since they may be articulate in person, you may have no idea until it’s too late that they struggle or outright dislike phone conversation – and for many jobs,… Read more »

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Effective communication over the phone requires a bit more attention than in-person or via email/text since you can’t read the other person’s facial cues or review what you’ve written. A common issue many people have on the phone is talking too fast. If you talk too fast, it can make it difficult for people to… Read more »

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RPC Best of Staffing Award

Spring has sprung … with tons of Customer Service/Inside Sales positions. We are currently hiring for multiple CSR Inside Sales positions in the immediate Dallas area. Come to our office this Wednesday for an in person job interview. These opportunities have great growth potential, and are looking to start immediately. Please bring your resume, and… Read more »

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Call center scripts are commonplace for a reason: They allow for consistency and efficiency while handling customer service issues. However, customer service isn’t just about time management – customers often don’t like call center scripts because it changes the very nature of the interaction and feels as impersonal as if they were talking to an… Read more »

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There are many understandable and acceptable reasons to stay at jobs for shorter durations. However, hiring managers often are concerned about taking chances on what they consider “job hoppers” because they may be afraid of performance or commitment issues. To combat issues about job hopping, it’s important to pay special attention to crafting your resume…. Read more »

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When you’re just starting a job, it can take awhile to truly understand the culture there. But once you’ve gotten over your new job jitters and still don’t feel like you’re fitting in, it can make you lose confidence and question if you’re at the right place. Approach the issue with an objective mindset to… Read more »

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In the customer service field, nothing is more important than effective communication. When you’re managing a call center, communication can have its challenges since there are no visual cues to guide the conversation. Ensure your call center is providing the best service possible – check out these four better ways you can communicate with your… Read more »

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Employees who are happy with their jobs are among the key factors to a company’s success. Having an attitude that their paychecks should be incentive enough to work hard simply isn’t realistic when dealing with actual individual people. Unhappy employees may struggle with the motivation needed to go above and beyond and truly care about… Read more »

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Even if you put forth significant effort, you may not be as successful at accomplishing your career goals if they are not developed strategically. A well-established method for effectively setting goals is known as SMART – Specific, Measurable, Attainable, Relevant, Timely. Learn more about how to set career SMART goals: Specific Overly vague goals are… Read more »

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The most successful companies with the highest morale tend to have one major factor in common: a strong workplace culture. Investing resources into building or improving workplace culture can pay off greatly in real measurable ways that affect the company’s bottom line. Learn more about why a strong workplace culture is more important than ever:… Read more »