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RPC Company

Fall may just be approaching, but don’t make the mistake of thinking you have a lot of time before you have to start thinking about holiday seasonal staffing. Seasonal workers are in-demand, and the top prospects may be committed elsewhere if you wait too long to start recruiting. Get a head start on staffing for… Read more »

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How to Find a Job Through Networking Even When You're Too Busy to Network

Whether you have a job or you’re spending all your time applying, it can be challenging to make time to network on top of everything else. Networking is the activity that is often the first to go when you’re overwhelmed with other obligations or goals, but it is often the most influential in finding a… Read more »

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RPC Company

There is often a major discrepancy between the rules in your call center’s official policy, and how things are actually done day-to-day. These unspoken rules can be confusing and frustrating for employees who want to know what’s expected of them but feel like they have to guess or look for clues on how to behave…. Read more »

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RPC Company

When you’re in the process of trying to recruit top candidates, it can be tempting to put the most positive spin on your company and the job itself. However, only focusing on the best aspects can come across as disingenuous to candidates, especially in a day and age in which information, good and bad, can… Read more »

Posted

RPC Company

When you are communicating over the phone, you don’t have facial expressions or body language to set the tone, so it’s necessary to take extra measures to ensure you are coming across as pleasant as possible. It may seem strange but talking on the phone is actually a professional skill that needs to be sharpened… Read more »

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RPC Company

Confidence is key when making a positive impression on hiring managers during job interviews. After all, if you don’t appear to believe in your own abilities, why should they take a chance on hiring you for the job? However, projecting confidence can backfire if you take it too far and end up appearing arrogant –… Read more »

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RPC Company

The work environment of a call center can get a bit stressful or tedious at times, so in order to keep your team engaged, you may have to take steps to revitalize the daily grind. Introducing a friendly competition may help spark the motivation and interest of your call center agents and get them to… Read more »

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RPC Company

If you consistently make progress in your job search, but it comes to an abrupt halt after the interview, it may be worth some reflection. Interviewing is like any other professional skill, which can be improved with dedication and practice. The first step to improving your job interviewing skills is to narrow down the areas… Read more »

Posted

RPC Company

A “job hopper”, or a candidate with a history of jobs with short durations, is often automatically seen as a red flag. However, this notion may not entirely be accurate. Although some “job hoppers” may be unreliable or unprofessional, many others switch jobs often for positive reasons, which could actually be beneficial to your organization…. Read more »

Posted

RPC Company

Implementing a targeted recruitment strategy generally will result in having multiple candidates who are qualified and all-around great choices. When you don’t have a clear front-runner, it’s necessary to develop an objective set of criteria to evaluate between two equally qualified candidates. Avoid making subjective judgment calls and determine how to decide between two candidates… Read more »