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If you want to advance in your accounting career, you will need more than just technical expertise. As you move out of an accounting specialized individual contributor role, you will be responsible for the performances of your direct reports, which requires leadership skills. Learn more about the seven leadership skills all accountants need to succeed:  1…. Read more »

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The call center environment is challenging to work in, but especially to manage. You have to train and motivate employees to perform in a hectic setting, under significant pressure – and often with the added complications of upset customers or difficult troubleshooting. Lead your call center team successfully by following these best practices:    1…. Read more »

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Working in customer service can be greatly rewarding since you get to help people. Focusing on honing your customer service skills can not only increase customer satisfaction, but also make your interactions run more seamlessly and with less stress. Provide exceptional customer service by following these best practices: Validate Their Feelings Through Empathy In order to… Read more »

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The success of an organization tends to be directly related to its leadership. Even the most talented and experienced workers will not be able to flourish and perform to their potential under a leader who doesn’t know how to get the most of their employees. Learn more about what leadership style is most effective for… Read more »

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To make the most of your job search, tailoring your resume, cover letter, and interview responses to the specific employer is essential. Researching the company ahead of time allows you to understand not only what the job itself would entail, but can give you an idea of its core values, mission, and any specific ways… Read more »

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Top talent knows they have options, so they are unlikely to stay at an employer if their job satisfaction declines. A major factor in job satisfaction is the workplace culture – if the everyday work environment is a positive place to be, employees will think twice before wanting to leave. Learn more about how you… Read more »

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Searching for a job is a major project with lots of information to keep track of, so being organized is crucial for staying on top of it all. Having a system in place allows you to feel more in control and make the process less overwhelming. Stay organized while you’re searching for jobs with these… Read more »

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Diversity is increasingly a core organizational value, and the key to achieving it is ensuring your company is prioritizing inclusivity. Many organizations end up not being able to effectively recruit or retain a diverse team because of unintentionally creating barriers that keep a wider range of demographics from feeling comfortable or able to succeed. Learn… Read more »

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RPC is still hiring

At RPC Company, we know many people have been economically impacted as jobs in areas like hospitality, restaurants, and travel are lost or furloughed as part of this crisis. We want you to know we welcome you on Team RPC until things return to normal and your past employer is able to bring you back…. Read more »

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Progressing up the career ladder generally upward requires moving from being a contributor to supervising a team of employees as direct reports. However, having years of experience in an industry or specialized technical expertise doesn’t mean you will automatically know how to manage people – it’s a completely new skill. But like any other skill,… Read more »