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The beginning of a new year is seen as a fresh start personally, but it also is professionally – it brings new hiring budgets, along with retirements and resignations that require finding replacements. Get your hiring off to a successful start by reevaluating what you’ve previously done and seeing if there is room for improvement… Read more »

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There is a misconception that no employers hire in December, which leads many job seekers to put their search on hold until after the New Year. Although many hiring managers and other influential decision-makers indeed take time off during December, there is still work to be done – including hiring. The myth that December is… Read more »

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When you have a workload that shows no signs of slowing down, it seems logical that the best way to tackle it is to work harder and longer, but that method is likely to backfire. Scheduling in regular breaks can make your team better equipped to succeed. Learn more about the benefits of allowing your… Read more »

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Job interviews are a way for hiring managers to separate the candidates who have the right resume qualifications and determine which one will be the most stellar employees. A common strategy hiring managers will use is to ask you about the times in which you did more than the standard requirements of your job in… Read more »

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Employees who feel appreciated by their bosses are more likely to be engaged with their work, and therefore, more productive, have more positive attitudes and are less likely to leave. Showing appreciation doesn’t have to be costly to be effective. Check out these six ways to show appreciation for your team:

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RPC Company

Once you’ve intrigued hiring managers with your resume and been invited for an interview, it’s your one chance to make a positive impression and land the job. Interviewers want to avoid making the wrong decision, so they understandably may be warily examining how you act to determine if you exhibit any behaviors that could be… Read more »

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Work Where Your Friends Work

When a staff of employees organically develops into a team, it is greatly beneficial to overall morale. It also boosts productivity – when an employee feels like a valued team member, they are more motivated to work harder and not let the team down. When you’re managing a call center, however, coming together as a… Read more »

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5 People You Should Never Use as a Reference

New employees require a learning curve and time to get acclimated, but if it’s become apparent that your new hire has issues beyond the standard adjustment period, you need to tackle the situation head-on. The longer you wait to deal with a bad hire, the worse the outcome will be, including morale for the rest… Read more »

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RPC Company

Getting let go from a job doesn’t have to hold you back from landing a new opportunity that’s a better mutual fit – many professionals who’ve been fired go on to get rehired with no issues. However, the key to moving forward in your career after a job loss is being prepared to address it… Read more »

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RPC Company Customer Service Week

In honor of Customer Service Week, we want to give a special shout out to all of our awesome employees rocking their Customer Service roles. You are doing an amazing job, and we are so proud you are on #TeamRPC!