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RPC Company

Although a particular college degree can get your foot in the door, you’re not necessarily stuck in that career path forever. Often, just having any degree or extensive work history can be enough for hiring managers to take a chance on you – here’s how you can get a job that is different than the… Read more »

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RPC Company

There are numerous key performance indicators (KPIs) that can be tracked in call centers, but average handle time is among the most influential in customer satisfaction. Even if issues are being ultimately resolved, if it takes too long to do so, it can still leave customers dissatisfied. Reduce average handle time in your call center… Read more »

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Ready to work? We’re hosting a Customer Service Job fair TOMORROW, 8:30 – 11:00 AM and 1:00-4:00 PM at our offices. Looking for Professional Customer Service Reps, Recent College Grads, and Administrative Professionals. Bring your resume and your best attitude! Customer Service Job Fair Thursday, May 3, 2018 8:30-11AM, 1-4PM 4100 Spring Valley Rd Suite… Read more »

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RPC Company

Arrogance is rarely a celebrated trait in the workplace, so many professionals tend to downplay their achievements and act overly humble. If you don’t give yourself credit and acknowledge your successes, you won’t be able to build a positive reputation that leads to advancement and instead may fly under the radar. Celebrate your successes at… Read more »

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How to Incorporate Social Customer Service into Your Business

Social media isn’t just for marketing and brand awareness for companies, it’s become an important customer service tool. Consumers are increasingly using social media sites to communicate with companies – in fact, more than one-third of surveyed consumers reported preferring social media over phone or email for their customer service needs, according to the Q2… Read more »

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5 People You Should Never Use as a Reference

The reference check portion of the hiring process is not just a formality – it can cost you the job, even if you aced the interview. Choosing your references can have a major impact on your job search, so it’s important to be intentional with your selections. Check out the five people you should never… Read more »

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RPC Company

Call centers are typically focused on statistics overall to measure their performance of their agents, but one key stat tends to be among top priority: First call resolution. If multiple calls are required to resolve issues, it can negatively impact customer satisfaction, and decrease overall productivity. Improve your team’s first call resolution stats with these… Read more »

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Managing Employees is Only Part of a Leader's Role

When leaders are given authority over employees, it also comes with the responsibility of their performances; however, leaderships is more than just ensuring that results are achieved. Learn more about how a leader’s role goes well beyond just managing employees:   Engagement Employee engagement is the difference between employees just getting the bare minimum job… Read more »

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How to Win the Job by Acing Your First Impression

Once your resume has served its purpose and gotten you a job interview, it’s time to hone your first impression. Hiring managers know your basic qualifications, but an in-person meeting can help them get a sense of what type of employee you would be. Ace your first impression and win the job with these interview… Read more »

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how Much Should Potential Factor into Your Hiring Strategy?

Ideally, as a hiring manager you’d be able to offer the job to a candidate that possesses the necessary technical skills, length of work history, and personality traits to succeed at your organization. Unfortunately, you may have to trim down your “wish list” when you’re dealing with a job market in which there are overall… Read more »