How to Replace Negative Energy In Your Office in the New Year

Posted

It’s normal for employees to have their moments of venting or lacking motivation, but a pervasive negative attitude can take its toll.  Even if the work is getting done, low morale among your team can affect the factors that make your organization succeed, such as creativity, problem solving, and teamwork. Replace negative energy in your… Read more »

It’s the Perfect Time of Year to Review Your Management Style

Posted

RPC Company

Engagement, performance, job satisfaction, and retention are among the most crucial employee-related factors for a successful organization, and they tend to all be heavily influenced by management. How favorably employees view their managers is typically due to the management style used. Management styles widely range from authoritarian (giving strict orders and displaying maximum control) down… Read more »

How to Keep Your Workers Focused During the Holidays

Posted

RPC Company

During the holiday season, many employees are juggling work and personal obligations, making it difficult for them to give their all. As understandable as it may be for motivation to wane a bit, there is work that still needs to be done. Fortunately, you can get your employees on task, while still respecting their work-life… Read more »

What to Do When You Start to Feel Overwhelmed at Work

Posted

RPC Company

No matter how satisfied you are with your job on a daily basis, you may encounter times in which you feel stressed out and like there is no end in sight. It’s crucial to remember that you cannot simply ignore these feelings and use “mind over matter” to power through – eventually, you may find… Read more »

Show You’re Grateful For Your Employees’ Hard Work

Posted

RPC Company

Your employees’ hard work each day is what keeps your call center running smoothly and your customers satisfied. And although they are being compensated for their effort, going out of your way to express your appreciation for your employees can increase morale, job satisfaction, retention, and productivity. Show you’re grateful for your employees’ hard work… Read more »

How to Handle Rude Customers in a Call Center

Posted

RPC Company

When customers are reaching out to your call center, they’re often at the point of inconvenience, frustration, or stress. Because of the emotionally charged nature of their specific issues, customers may end up acting rudely to your call center agents. Since occasionally unpleasant customers are par for the course in a call center, prepare your… Read more »

4 Questions to Ask Candidates that Show Their True Value

Posted

RPC Company

Job interviews are intended to help you uncover a candidate’s likelihood of success, but often the standard questions don’t touch on the true value they would provide. Avoid surface level canned responses that don’t truly shed insight into their work ethic, performance, and skills by crafting your questions in a way to dig deeper. Here… Read more »

5 Ways to Continually Produce Good Ideas

Posted

RPC Company

Creativity is often thought of as something that strikes at random, but you can actually take practical steps to increase the likelihood of these “lightbulb moments” and make it more routine. People who consistently have good ideas aren’t necessarily creative geniuses, but rather professionals who know what steps to take to be in the right… Read more »

Believe It or Not – It’s Time to Start Thinking About Staffing Up for the Holidays

Posted

RPC Company

Fall may just be approaching, but don’t make the mistake of thinking you have a lot of time before you have to start thinking about holiday seasonal staffing. Seasonal workers are in-demand, and the top prospects may be committed elsewhere if you wait too long to start recruiting. Get a head start on staffing for… Read more »

Does Your Call Center Have Unspoken Rules? Here’s Why They’re Bad for Business

Posted

RPC Company

There is often a major discrepancy between the rules in your call center’s official policy, and how things are actually done day-to-day. These unspoken rules can be confusing and frustrating for employees who want to know what’s expected of them but feel like they have to guess or look for clues on how to behave…. Read more »