How to Better Retain Your Top Employees

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Recruiting top talent is time-consuming, but ideally the investment should pay off by their added long-term value to your organization. If you are having difficulty getting these top performers to stay committed, it can negatively impact productivity and cost you time and money to find and train a replacement. While some turnover is normal and… Read more »

Importance of Continually Training Your Call Center Staff

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Training new hires is obviously a top priority, but it shouldn’t be solely reserved for the onboarding process. Ongoing training for your call center ensures your team has the knowledge and tools they need to succeed in their roles and continue to grow. Learn more about the importance of continually training your call center staff…. Read more »

4 Tips for Managing a Really Negative Employee so They Don’t Drag Your Team Down

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Being an effective manager isn’t just about overseeing your employees’ performance and accompanying results – it also requires dealing with the more interpersonal factors that contribute to a functional team environment. One common issue that can have a major impact if not handled swiftly is an employee who exhibits a negative attitude on a regular basis. Not… Read more »

The Signs of Micromanaging and How to Stop Them

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Micromanaging has so many negative impacts: on productivity, morale, and retention, just to name a few. And yet, it is one of the most common issues managers struggle with, and many times they are not aware of it. Learn more about the signs of being a micromanager, and if you’re guilty of it, how you… Read more »

The Benefits of Hiring Veterans for Your Healthcare Roles

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It can be a challenge for veterans to transition into the civilian workforce, since hiring managers may not understand how their military skills are applicable. However, candidates who are veterans can be a major asset to both the public and private sectors, and especially the healthcare field. Learn more about the benefits of hiring veterans… Read more »

The Surprising Way to Reduce Employee Attrition

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Employee attrition is to be expected as a normal part of doing business, but if employees are leaving at a higher rate than you like, it may be time to take a look inward. Keeping employees satisfied and committed to your organization isn’t necessarily about high salaries or fancy perks – it’s often about this… Read more »

How to Keep Employees Focused During the Summer

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From the warm and sunny weather to all the vacation plans, summer time can be a difficult time for employees to feel motivated to be in the office working. Since work still needs to be done, it’s essential to take steps to keep your employees on track this summer season. Keep employees focused during the… Read more »

6 Tips to Become a Better Warehouse Manager

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Being a warehouse managers requires juggling quite a few extra tasks that managers in other industries don’t face. In addition to training and monitoring employees, you also have to systematically store and assess inventory, along with tracking and fulfilling client orders. Without a time management and workflow process put carefully in place, warehouses can quickly… Read more »

The Importance of Double Checking Your Patients’ Health Benefits

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When your front office staff is trying to efficiently coordinate patient scheduling and inquiries, they may simply take patients at their word or go by what’s already on file when it comes to their insurance coverage. However, taking that extra step to verify health insurance coverage will pay off significantly by preventing major issues. Learn… Read more »

Are You Hiring Candidates with Phone Phobia?

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As email and texting become the standard mode of communication, in and out of the workplace, many workers have developed anxiety regarding talking on the phone. Since they may be articulate in person, you may have no idea until it’s too late that they struggle or outright dislike phone conversation – and for many jobs,… Read more »