4 Better Ways You Can Communicate With Your Customers

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In the customer service field, nothing is more important than effective communication. When you’re managing a call center, communication can have its challenges since there are no visual cues to guide the conversation. Ensure your call center is providing the best service possible – check out these four better ways you can communicate with your… Read more »

How To Make Sure Your Staff Enjoys Coming Into Work Everyday

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Employees who are happy with their jobs are among the key factors to a company’s success. Having an attitude that their paychecks should be incentive enough to work hard simply isn’t realistic when dealing with actual individual people. Unhappy employees may struggle with the motivation needed to go above and beyond and truly care about… Read more »

Why a Strong Workplace Culture is More Important Than Ever

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The most successful companies with the highest morale tend to have one major factor in common: a strong workplace culture. Investing resources into building or improving workplace culture can pay off greatly in real measurable ways that affect the company’s bottom line. Learn more about why a strong workplace culture is more important than ever:… Read more »

5 Employment Trends You’ll See This Year

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The employment market is constantly changing, and for your organization to remain competitive with attracting and retaining top talent, it’s crucial to keep on top of projected trends as you determine your strategic initiatives. Prepare to make 2019 a success! Check out these five employment trends you’ll see this year: Continued Low Unemployment Rates 2019… Read more »

Do You Keep Losing Candidates to Other Offers?

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When you make a hiring decision and extend an offer to your top candidate, there is always the chance they are fielding multiple offers and may decline yours. However, if it becomes a pattern, it may be time to take a look at your recruitment process and see if there are areas that could be… Read more »

How to Replace Negative Energy In Your Office in the New Year

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It’s normal for employees to have their moments of venting or lacking motivation, but a pervasive negative attitude can take its toll.  Even if the work is getting done, low morale among your team can affect the factors that make your organization succeed, such as creativity, problem solving, and teamwork. Replace negative energy in your… Read more »

It’s the Perfect Time of Year to Review Your Management Style

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RPC Company

Engagement, performance, job satisfaction, and retention are among the most crucial employee-related factors for a successful organization, and they tend to all be heavily influenced by management. How favorably employees view their managers is typically due to the management style used. Management styles widely range from authoritarian (giving strict orders and displaying maximum control) down… Read more »

How to Keep Your Workers Focused During the Holidays

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RPC Company

During the holiday season, many employees are juggling work and personal obligations, making it difficult for them to give their all. As understandable as it may be for motivation to wane a bit, there is work that still needs to be done. Fortunately, you can get your employees on task, while still respecting their work-life… Read more »

What to Do When You Start to Feel Overwhelmed at Work

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RPC Company

No matter how satisfied you are with your job on a daily basis, you may encounter times in which you feel stressed out and like there is no end in sight. It’s crucial to remember that you cannot simply ignore these feelings and use “mind over matter” to power through – eventually, you may find… Read more »

Show You’re Grateful For Your Employees’ Hard Work

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RPC Company

Your employees’ hard work each day is what keeps your call center running smoothly and your customers satisfied. And although they are being compensated for their effort, going out of your way to express your appreciation for your employees can increase morale, job satisfaction, retention, and productivity. Show you’re grateful for your employees’ hard work… Read more »