Is Your Hiring Strategy Ready For 2020?

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The beginning of a new year is seen as a fresh start personally, but it also is professionally – it brings new hiring budgets, along with retirements and resignations that require finding replacements. Get your hiring off to a successful start by reevaluating what you’ve previously done and seeing if there is room for improvement… Read more »

Benefits of Allowing Your Team To Take Breaks During The Day

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When you have a workload that shows no signs of slowing down, it seems logical that the best way to tackle it is to work harder and longer, but that method is likely to backfire. Scheduling in regular breaks can make your team better equipped to succeed. Learn more about the benefits of allowing your… Read more »

6 Ways To Show Appreciation For Your Team

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Employees who feel appreciated by their bosses are more likely to be engaged with their work, and therefore, more productive, have more positive attitudes and are less likely to leave. Showing appreciation doesn’t have to be costly to be effective. Check out these six ways to show appreciation for your team:

How to Promote Team Bonding When Your Employees Are on the Phones All Day

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Work Where Your Friends Work

When a staff of employees organically develops into a team, it is greatly beneficial to overall morale. It also boosts productivity – when an employee feels like a valued team member, they are more motivated to work harder and not let the team down. When you’re managing a call center, however, coming together as a… Read more »

So You Made a Bad Hire…Now What?

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5 People You Should Never Use as a Reference

New employees require a learning curve and time to get acclimated, but if it’s become apparent that your new hire has issues beyond the standard adjustment period, you need to tackle the situation head-on. The longer you wait to deal with a bad hire, the worse the outcome will be, including morale for the rest… Read more »

Fall Into Good Leadership Habits

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Being an effective leader isn’t necessarily an innate trait that you either possess or you don’t – it’s a skill that can be built like any other. Whether you’re a beginner looking to establish a strong foundation or an experienced manager wanting to grow, there are best practices you can intentionally focus on developing. Finish… Read more »

3 Ways to Help an Employee Going Through a Hard Time

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Although most employees strive to conduct themselves professionally and keep their work and personal lives separate, there may be periods in which they go through hard times that make it impossible to do so. As a manager, you have the power to make the situation a bit less stressful for your employee, which along with… Read more »

How to Better Retain Your Top Employees

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Recruiting top talent is time-consuming, but ideally the investment should pay off by their added long-term value to your organization. If you are having difficulty getting these top performers to stay committed, it can negatively impact productivity and cost you time and money to find and train a replacement. While some turnover is normal and… Read more »

Importance of Continually Training Your Call Center Staff

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Training new hires is obviously a top priority, but it shouldn’t be solely reserved for the onboarding process. Ongoing training for your call center ensures your team has the knowledge and tools they need to succeed in their roles and continue to grow. Learn more about the importance of continually training your call center staff…. Read more »

4 Tips for Managing a Really Negative Employee so They Don’t Drag Your Team Down

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Being an effective manager isn’t just about overseeing your employees’ performance and accompanying results – it also requires dealing with the more interpersonal factors that contribute to a functional team environment. One common issue that can have a major impact if not handled swiftly is an employee who exhibits a negative attitude on a regular basis. Not… Read more »