How to Keep Employees Focused During the Summer

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From the warm and sunny weather to all the vacation plans, summer time can be a difficult time for employees to feel motivated to be in the office working. Since work still needs to be done, it’s essential to take steps to keep your employees on track this summer season. Keep employees focused during the… Read more »

6 Tips to Become a Better Warehouse Manager

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Being a warehouse managers requires juggling quite a few extra tasks that managers in other industries don’t face. In addition to training and monitoring employees, you also have to systematically store and assess inventory, along with tracking and fulfilling client orders. Without a time management and workflow process put carefully in place, warehouses can quickly… Read more »

The Importance of Double Checking Your Patients’ Health Benefits

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When your front office staff is trying to efficiently coordinate patient scheduling and inquiries, they may simply take patients at their word or go by what’s already on file when it comes to their insurance coverage. However, taking that extra step to verify health insurance coverage will pay off significantly by preventing major issues. Learn… Read more »

Are You Hiring Candidates with Phone Phobia?

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As email and texting become the standard mode of communication, in and out of the workplace, many workers have developed anxiety regarding talking on the phone. Since they may be articulate in person, you may have no idea until it’s too late that they struggle or outright dislike phone conversation – and for many jobs,… Read more »

3 Easy Ways to Slow Down When Talking on the Phone

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Effective communication over the phone requires a bit more attention than in-person or via email/text since you can’t read the other person’s facial cues or review what you’ve written. A common issue many people have on the phone is talking too fast. If you talk too fast, it can make it difficult for people to… Read more »

Do Customers like Hearing a Call Center Script?

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Call center scripts are commonplace for a reason: They allow for consistency and efficiency while handling customer service issues. However, customer service isn’t just about time management – customers often don’t like call center scripts because it changes the very nature of the interaction and feels as impersonal as if they were talking to an… Read more »

4 Better Ways You Can Communicate With Your Customers

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In the customer service field, nothing is more important than effective communication. When you’re managing a call center, communication can have its challenges since there are no visual cues to guide the conversation. Ensure your call center is providing the best service possible – check out these four better ways you can communicate with your… Read more »

How To Make Sure Your Staff Enjoys Coming Into Work Everyday

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Employees who are happy with their jobs are among the key factors to a company’s success. Having an attitude that their paychecks should be incentive enough to work hard simply isn’t realistic when dealing with actual individual people. Unhappy employees may struggle with the motivation needed to go above and beyond and truly care about… Read more »

Why a Strong Workplace Culture is More Important Than Ever

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The most successful companies with the highest morale tend to have one major factor in common: a strong workplace culture. Investing resources into building or improving workplace culture can pay off greatly in real measurable ways that affect the company’s bottom line. Learn more about why a strong workplace culture is more important than ever:… Read more »

5 Employment Trends You’ll See This Year

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The employment market is constantly changing, and for your organization to remain competitive with attracting and retaining top talent, it’s crucial to keep on top of projected trends as you determine your strategic initiatives. Prepare to make 2019 a success! Check out these five employment trends you’ll see this year: Continued Low Unemployment Rates 2019… Read more »