Projecting confidence is so important in the workplace because it makes your colleagues, clients and/or customers feel more trustworthy in your abilities. However, many professionals struggle with not sounding nervous or uncertain when they’re talking on the phone simply because they’re not comfortable chatting on the phone or because the lack of face-to-face connection. Sound more confident over the phone with these four tips:


    1. Perfect Your Opening

People base their first impressions of you within the first moments in which they interact with you. If you want to sound more confident on the phone, focus on perfecting your opening. Practice your greeting, introduction, and/or small talk until it becomes second nature. Otherwise, you risk stumbling over your words and coming across as nervous or inexperienced.

    1. Slow Down

Speaking too fast is often a telltale sign of lacking self-confidence. To improve how you come across on the phone, make it a point to slow down. Take time to stop and breathe between phrases and to talk slower than feels natural. Although it may feel awkward, brief periods of silence are not only acceptable, but preferable to the other person on the line.

    1. Focus on Tone and Expression

The downside to talking on the phone is that you only have your voice to use, and none of the non-verbal cues that help people form a positive impression of you, such as body language, facial expression, and gestures. Withholding your normal non-verbal cues can make you sound flat and lackluster, rather than vibrant and confident. Speak with a tone that is purposely a bit more upbeat than you normally would and smile as you talk to convey more personality with your voice.

    1. Avoid Upward Inflections

Sounding confident means making definitive statements, but many people, especially on the phone, tend to inadvertently end their statements with upward inflections that make them sound like questions. Ensure you are speaking as if your sentences end with periods, not question marks. If you find yourself trailing off at the ends of sentences or sounding unsure in your sentences, it may be helpful to record yourself so you can realize your verbal tics and improve them with practice.


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