Blog

Posted

Want to Make Your Interviewer Like You?

When you’re up against other candidates for a call center job, you likely all have similar qualifications. A face-to-face interview is what helps the hiring manager make that final decision, based on which candidate they could envision successfully working there. Being qualified isn’t enough – the hiring manager needs to get a glimpse of your… Read more »

Posted

What You Need to Know About the Telephone Consumer Protection Act

The Telephone Consumer Protection Act (TCPA) is legislation that puts limitations on telemarketing, particularly automated dialing and voice messages. Although it’s been in effect since 1991, updates were made in 2012 and 2015. As a call center manager, your responsibility lies in ensuring your agents abide by TCPA regulations or it puts your entire organization… Read more »

Posted

9 Ways Call Center Agents Should Protect Their Voices

A call center agent’s most crucial tool is their voice, but the very nature of their work puts strain on it each and every shift. As a call center manager, this can result in your team not being able to perform their jobs as well due to hoarseness or outright losing their voices. And while… Read more »

Posted

How to Tailor Your Resume So It Tells Your Professional Story

Hiring managers often receive dozens (or even hundreds!) of resumes for every position they post, so it’s essential to craft a resume that is compelling enough to stand out from the rest and get a second look. You have limited space within the standard resume format, so don’t waste it just listing your previous duties… Read more »

Posted

More Employers Than Ever are Screening Candidates Through Their Social Media Profiles

Approximately 70 percent of employers look up candidates on social media and use it as a screening tool to make hiring decisions – an increase of 10 percent from the previous year, according to a 2017 poll from CareerBuilder. While your social media activity is something that is done on your personal time, it will… Read more »

Posted

Hiring Tips that Reduce Firing

Warehouses rely on consistency in order to stay on track, and dealing with regular turnover can wreck your team’s output. Firing workers can be necessary, but if it happens often, it may be time to review your hiring practices to see if there is a way to make them more likely to predict success. Avoid… Read more »

Posted

11 Tips to Retain Your Top Talent in the Competitive Call Center Industry

Working in a call center isn’t a job for the faint of heart. It requires the right temperament of being able to stay cool under pressure, deal with a variety of (sometimes heated) interpersonal situations, and handle inquiries in an efficient and accurate manner. When you find an employee who excels in your call center,… Read more »

Posted

Why Getting Fired Isn't Always a Bad Thing

Getting fired can feel like the ultimate low point of your career, but believe it or not, it may end up being beneficial in the long run. Whether you made a major mistake or it was simply a bad overall fit, being fired provides the opportunity to regroup and get you on the right path… Read more »

Posted

Widening the Scope of Your Job Search

If you’ve been job searching but unable to find the right positions for you or you’re not receiving offers, it may be time to switch up your strategy and widen your scope. That could mean looking for leads from new sources (such as staffing agencies), accepting a position that’s a lateral move instead of a… Read more »

Posted

Four Ways to Encourage Tearmwork in Your Workplace

Teamwork is important in any workplace, but especially so in a warehouse where employees have to communicate effectively and work together to efficiently handle products and get them where they need to go. As you get your employees to work collaboratively, productivity increases and morale improves. Encourage teamwork in your workplace with these tips: Model… Read more »