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How to Incorporate Social Customer Service into Your Business

Social media isn’t just for marketing and brand awareness for companies, it’s become an important customer service tool. Consumers are increasingly using social media sites to communicate with companies – in fact, more than one-third of surveyed consumers reported preferring social media over phone or email for their customer service needs, according to the Q2… Read more »

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5 People You Should Never Use as a Reference

The reference check portion of the hiring process is not just a formality – it can cost you the job, even if you aced the interview. Choosing your references can have a major impact on your job search, so it’s important to be intentional with your selections. Check out the five people you should never… Read more »

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RPC Company

Call centers are typically focused on statistics overall to measure their performance of their agents, but one key stat tends to be among top priority: First call resolution. If multiple calls are required to resolve issues, it can negatively impact customer satisfaction, and decrease overall productivity. Improve your team’s first call resolution stats with these… Read more »

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Managing Employees is Only Part of a Leader's Role

When leaders are given authority over employees, it also comes with the responsibility of their performances; however, leaderships is more than just ensuring that results are achieved. Learn more about how a leader’s role goes well beyond just managing employees:   Engagement Employee engagement is the difference between employees just getting the bare minimum job… Read more »

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How to Win the Job by Acing Your First Impression

Once your resume has served its purpose and gotten you a job interview, it’s time to hone your first impression. Hiring managers know your basic qualifications, but an in-person meeting can help them get a sense of what type of employee you would be. Ace your first impression and win the job with these interview… Read more »

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how Much Should Potential Factor into Your Hiring Strategy?

Ideally, as a hiring manager you’d be able to offer the job to a candidate that possesses the necessary technical skills, length of work history, and personality traits to succeed at your organization. Unfortunately, you may have to trim down your “wish list” when you’re dealing with a job market in which there are overall… Read more »

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RPC Company

Top talent is always demand, but when it’s a candidate’s job market, it’s even more of a challenge to both attract and retain your best workers. Competitors are likely to reach out to your top workers and try to entice them with compelling offers. Avoid losing your top performers to your competition by focusing on… Read more »

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RPC Company

One of the most key steps to being prepared for a job interview is to research the company beforehand. Not only does this demonstrate your professionalism and give you the background information needed to provide the most tailored responses to the interview questions, but it also benefits you by giving you a preliminary idea of… Read more »

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RPC Company

Talent and experience do not necessarily go hand-in-hand with work ethic. When you’re interviewing candidates, it’s important to look beyond their hard qualifications and dig deeper to determine if they have the strong work ethic needed to be a successful and productive employee. Here are five interview questions to ask to determine a candidate’s work… Read more »

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RPC Company has multiple warehouse job openings that need to be filled right away. We are hosting a job fair Monday, February 19 from 9:00 AM – 3:00 PM. Bring your resume/reference and two forms of IDs. Warehouse Job Fair Monday, February 19 9:00 AM – 3:00 PM 4100 Spring Valley Road / Suite 700… Read more »