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RPC Company

Thanksgiving is the perfect time to express your gratitude to those around you. Making your employees feel appreciated now only promotes mutual feelings of goodwill, but it can make them feel more loyal and dedicated to their work. Ensure your employees feel recognized for all of the work they do and say thank you to… Read more »

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RPC Company

Being a call center rep is a challenging job, and hiring managers know that not just anyone is cut out for it. If you’re pursuing a call center rep job and got an interview, taking the time to prepare to highlight the most relevant traits for the position can make you stand out from your… Read more »

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RPC Company

Approximately 65% of American workers do not feel engaged at work, according to workplace engagement surveys from Gallup. Lack of engagement can lead to lower productivity, reduced satisfaction, and be bad for overall branding.  Improving company culture can significantly boost engagement levels and should be an organizational goal; however, it’s especially important when unemployment levels… Read more »

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Ten Things Employers Never See a Confident Person Do

Confidence is a key trait employers look for in candidates during job interviews. If you don’t seem confident in your own abilities, a hiring manager may question if you actually have what it takes. Sometimes you can inadvertently undermine yourself by coming across as lacking confidence – check out these ten things employers never see… Read more »

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The Right Way to Close Your Interview to Know Exactly Where You Stand

An interview that otherwise goes great can be rendered ineffective if you don’t close it on an impressive note. The goal when closing your interviews should be to be memorable to hiring managers and reiterate your interest and fit for the role. Here is the right way to close your interview to know exactly where… Read more »

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Bilingual Call Center Agent

Since call centers typically serve a diverse population, call center agents that speak other languages are in high demand. If you want to attract top bilingual candidates to your call center, it requires a strategy to target the right people and make them want to work for you. Learn more about the right way to… Read more »

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Unproductive Slump

When you notice your call center team’s performance is starting to decline, it must be addressed quickly. The longer you let a lag in productivity continue, the more challenging it will be to get your team out of it. Here’s how to pull your call center reps out of an unproductive slump:   Encourage Movement… Read more »

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RPC Company Recognized for Outstanding Communications and Marketing Program in U.S. Staffing Industry Dallas, TX, 9/28/17: RPC Company, headquartered in Dallas, TX received a 2017 American Staffing Association Genius Award honorable mention distinction for their website and social media campaigns. This national awards program recognizes the best and most innovative communications and marketing campaigns among… Read more »

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Be a Compassionate Leader

Empathy refers to the act of understanding someone else’s perspective and then using it as frame of reference during interactions, rather than simply jumping to conclusions or going by your own mindset. Companies desire empathetic employees because they are typically better performers, so be prepared for your interviews with examples of how you’ve demonstrated empathy… Read more »

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Unmotivated CSR

Morale is crucial in a customer service role. Satisfied, engaged CSRs are more likely to go above and beyond and offer top notch service to customers. Unfortunately, the very nature of call centers can be counterproductive to morale, and lead to unmotivated CSRs due to the lack of flexibility in scheduling because of the need… Read more »