Blog

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Unmotivated CSR

Morale is crucial in a customer service role. Satisfied, engaged CSRs are more likely to go above and beyond and offer top notch service to customers. Unfortunately, the very nature of call centers can be counterproductive to morale, and lead to unmotivated CSRs due to the lack of flexibility in scheduling because of the need… Read more »

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Bad Employee

There is nothing more crucial for organizational success than hiring the right people. Bad hires aren’t just a headache – they can significantly impact your bottom line. The price tag for a bad hire varies depending on factors such as business size, seniority, and salary, but the U.S. Department of Labor estimates the cost of… Read more »

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Are You Too Eager?

A standard piece of job interview advice is to show your enthusiasm – playing it too cool can make hiring managers think you don’t really want the job that much and won’t be engaged or committed. However, if the enthusiasm goes too far, it can distract from your qualifications and make hiring managers hesitant. Learn… Read more »

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Work Where Your Friends Work

The best job leads are likely to come from a source who knows you well: your friends. When you’re job searching, consider asking your friends if they know of any available jobs at their employers. Having a trusted friend at a company provides the opportunity for you to learn candid information that can help you… Read more »

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It's Time to Improve Your Call Center Efficiency!

A highly efficient call center strikes a delicate balance of speed, quality of service and desired outcome. Even with highly motivated call center employees, it can still be challenging to keep up with the queue if processes are not set up to allow them to be as successful and productive as possible. Improve your call… Read more »

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Turn That Dream Promotion Into a Reality!

Good things don’t necessarily come to those who wait. If you want a promotion, keeping your head down and doing your job isn’t enough. Promotions aren’t a reward for employees who have been working at an organization for an extended period of time, they are extended to employees who have shown they are so valuable… Read more »

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Dallas, Texas – August 9, 2017 – RPC Company has multiple customer service and warehouse job openings that need to be filled right away. Both are for companies with excellent work environments, and on-the-job perks. Ready to get back to work? RPC is hosting two open houses at RPC’s Dallas office every day, 8:30 –… Read more »

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RPC Company is excited and proud to attend RecruitMilitary’s Greater Dallas Veterans Job Fair this August. RecruitMilitary has held 40 events in Dallas, drawing 19,694 attendees and 2,389 exhibitors. Last held in May, RPC personally met dozens of highly qualified and personable veterans. If you are a member of our nation’s military, we hope you attend this great event, and stop… Read more »

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Our Simple Review of Important Call Center Metrics

Making your call center as productive as possible while providing quality customer service can’t be left up to trial and error or you risk losing time and money, and affecting your company’s reputation. Measuring and analyzing key metrics in your call center is an objective way to eliminate the guesswork of your strengths and challenges…. Read more »

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Want to Make Your Interviewer Like You?

When you’re up against other candidates for a call center job, you likely all have similar qualifications. A face-to-face interview is what helps the hiring manager make that final decision, based on which candidate they could envision successfully working there. Being qualified isn’t enough – the hiring manager needs to get a glimpse of your… Read more »